Aesop is an Australian skincare company known for its high-quality products made with carefully sourced ingredients. Since 1987, it has offered a wide range of skin, hair, and body care formulations, along with personal fragrances and home products. The company emphasizes sustainability and thoughtful design, reflected in its stores that focus on functionality and sensory experience. Customers appreciate the welcoming and attractive store environment, which allows them to try products before purchasing. Staff members are often described as knowledgeable, friendly, and willing to spend time helping customers find the right products. Many reviews mention the helpfulness of staff and the availability of samples, along with small gestures like offering tea. The product quality is highly praised, with many noting the use of some of the finest ingredients available and the overall premium feel of the products. However, some find the prices to be quite high, considering the products to be expensive but worth the cost for their quality. Incense and bath care items are highlighted as especially good, though costly. The design of the stores varies, with some recent changes not received favorably by all. While the aesthetic is generally minimal and clean, some customers feel certain features, like a shower stall in the Venice store, lack privacy and practicality. Despite these criticisms, Aesop remains a popular destination for those seeking effective, luxury skincare products, and it continues to expand its presence in the Los Angeles area.
Absolutely would recommend this store over the Montana store. The sales associates are incredibly kind, helpful and attentive. Great customer service and overall excellent products.
April 2025
This store is pretty and I appreciated being able to try the items before I purchased. The two girls working were beyond helpful. Really knowledgeable and friendly. I also appreciated the samples of other products they included with my purchase and the cup of tea they offered.
September 2023
Good quality but absurdly expensive products. The staff was friendly but I'd like a little more space to shop alone.
