PetSmart is a large pet supply and service store that offers over 10,000 products both in-store and online. It caters to a wide variety of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs, hamsters, gerbils, mice, and more. Customers can shop online and choose to pick up their items at their local store within two hours. Some locations also provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The staff at PetSmart are known for being kind and caring toward pets, often giving treats to visiting dogs. The store is kept clean, and the prices are considered reasonable, though some customers wish for better online and in-store pricing consistency and more ways to use coupons easily. The store has a good selection of pet food, toys, bedding, and grooming products, and also offers animals for adoption, including cats, kittens, fish, reptiles, and birds. While staff are friendly and helpful, some customers feel the store can be short-staffed, leading to longer wait times, especially at checkout. Notably, staff handled a power outage efficiently, maintaining a positive attitude and managing the situation well. Overall, PetSmart is appreciated for its variety, cleanliness, and helpful employees, making it a convenient place for pet owners to find supplies and care for their pets.
