Sephora at Kohl's is a beauty destination where all are welcome. Customers shop for many brands of makeup, skincare, hair, and fragrance. The trusted Beauty Advisors are there to help find products that fit a customer's budget, lifestyle, and beauty needs. The staff receives consistent praise for being nice, polite, friendly, and kind. They make customers feel welcome. Specific advisors are noted for providing excellent, great, and helpful customer service. They are described as patient and taking time to assist, even when busy. Advisors help with color matching for foundation and concealer and answer beauty questions. They are also informed about store policies. Some feedback suggests more research is needed for skincare recommendations, specifically for dry acne-prone skin, to avoid suggesting products that may worsen certain skin types. The store generally has good stock, with customers loving the experience. Overall, the service is highly rated, with customers awarding top marks for the friendly and helpful assistance.
i went into the store today and received great customer service from an employee by the name of casandra!! so nice and very helpful!
June 2024
I'm giving 5 stars because of Carla,She is welcoming, Knowledgeable, And fast, I had to make a return ,and she made it so easy for me ! And with a Beautiful attitude ?
April 2024
Jenna helped me out today with my Nars foundation exchange and gave such great service!!! She’s very helpful and informed me about the return policy and how it works. Very patient and nice, 10/10 SERVICE! Thank you again Jenna!
