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December 2023 by Geoff L.
We've gotten our tires for years from Costco. They always have great prices (of course) and will rotate for free, provided you bring your car in at an allotted amount of miles. We have had to cash in on the warranty until today. Almost making it to our destination, we hit a pothole and BAM, the front tire was a goner. I was able to slap the spare on and we limped into Costco hoping they could help. Not ONLY did they get the car in on an extremely busy Christmas weekend, but the only charge was for the difference in price between the old tire and the new one. WHAT?!? I thought I was going to be out another $300 after already spending too much on Christmas gifts this year but this was not the case. Costco is THE PLACE to get your tires. Do not waste your time or money going anywhere else.
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November 2023 by Victor's W0r1d
I usually visit Hanford Costco tire center since it’s closer to me but today they didn’t have my tire size and I went to Visalia to get me tires. I was helped by Javier and Gerardo in the tire center, they have informed me of an issue with my rims and even took the time to tell me where I could get rims for my truck and what I would need to fix my issue. As a female with no knowledge of vehicles I’m often taken advantage of but these guys were amazing giving me in depth detail on my 1999 chevy suburban so I wouldn’t get ripped off. Thank you so much guys I really appreciated all your help and I will be making the trip to Visalia Costco for my vehicles and shopping. Amazing customer service and I really felt they cared to help.
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November 2023 by David Tedford
The guys are helpful and plesant.
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October 2023 by Tim Melvin
Make sure to get a second opinion on wait time for a walk in appointment. I was told 1.5-2 hours, but when I came back 2 hours later I was told they would need 3 more hours before getting to my vehicle.
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September 2023 by Sophia
The tire shop hardly ever answers the phone or if they do they will leave you on hold & forget about you. Other than that, Josh is amazing at his job & he is such a wonderful person & he's the only reason why I came back 3 times, if he wasn't there I would have gone elsewhere.
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July 2023 by Monique Reher
Don’t waist your breath going anywhere else!! Staff is extremely helpful and nice! I am the first to admit I know absolutely NOTHING regarding tires.Tire trim 0 knowledge I only knew the year and make haha I called asking for quotes on tires and they were able to help me find out my cars tires by asking great questions rather than what I didn’t know. I got a quote and did not feel like I was being taken advantaged of.Called Walmart and Tire center to get a quote excited to see what they could help me with like Costco and both said if you don’t know specifics we can’t help you. I’m on the side of the road…… I don’t know if I have a Ex or LX or the tire trim. They were useless and said on average since you don’t know you can expect $750+…….Customer service alone is why I am going to Costco!
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July 2023 by Christopher Ward
Installed new set of Michelin tires today. Competitive price as expected - pleasantly surprised by the customer service. Javier and Ernie were both great to work with. Bought tires yesterday made appointment for install today. Javier remembered my name once he saw me. Very impressive and made me feel like a valued customer. Hopefully I’ll get 80,000 miles out of these!!
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May 2023 by David Olsen
Technician was a huge help. Very kind. Very quick service
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April 2023 by Stewart Clan
Was not very pleased with the customer service experience at the tire center at this Costco today. I originally bought my Michelin tires here. I had a flat and took it here right away. I had the means to air my tire at home to get it to costco to my appointment. The guy at the register was more of a behind the counter and order taker. I remember the last time I was there the people were passionate about cars and knew their products well. This guy looked at my classic mustang as a dud. My flat tire was unfortunately not salvageable. He said it out loud and in a way where it was my fault. I had my infant son with me and he even went as far as to say "I wouldn't have had put my son in the car, let alone a baby." Like I directly harmed my son. Also, I have no choice he has to be with me. He even said I wouldn't even put myself in there, what a snydy thing to say to a customer. Like I knew I was going to get a flat, this was an unfortunate thing that happened to me and something I didn't foresee.At the end of the day I didn't give them 1 star because they honored their warranty and since they no longer carried my tire they gave me back a refund. That was a bummer but I ended up getting a tire at American Tire Warehouse. They also had great customer service. I will be buying my tires there for now on.Also told all my family and friends my experience. They have had bought tires from Costco in the past, they also will no longer go back after hearing my experience.
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March 2023 by Jose H.
The old white guy was really rude. Immediately kicked me out. I was just trying get some answer about a question I had.
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February 2023 by Rick Patterson
Clean and well stocked. Excellent customer service in the Tire Department!! Great crew!
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December 2022 by David Lopez
Always a great job when I bring my car ?
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December 2022 by Flash
Came to switch out my battery hassle free. Employees are always glad to help and are really friendly!
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November 2022 by Daniel Godown
For me, getting tires from Costco is all about their warranty. Just had a blown tire valued at $260 replaced for $80 all in. They only charge you for the amount the tire is worn, so if you leave there with a new tire and catch a nail or have a blowout for any reason you don't have to worry about incurring the cost of a brand new tire. They could be a little quicker imho but, for the value, I think patience is a good price.TLDR: Not the fastest but definitely the best warranty program.
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August 2022 by Rana Ji
Great customer service +(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) NO NONSENSE and GREAT ASSISTANCE!!!