Staples in Visalia serves small businesses, entrepreneurs, remote workers, and students with printing, shipping, and technology services. Many customers report excellent and perfect customer service, with employees described as helpful, patient, friendly, amazing, well-trained, and knowledgeable. Specific assistance with printing projects and learning store applications is highlighted as outstanding. The store is viewed by some as well-managed and a tremendous value to the community. However, there are consistent criticisms regarding the printing department. Multiple reviews state the print quality is not good, with reports of faded, low quality, and grainy photos on items like invitations. Furthermore, the photo department is frequently described as understaffed, leading to long waits of at least thirty minutes for help, despite the employees being nice. In one case, a refund was issued after contacting customer service.
