Apple Broadway Plaza is noted as a landmark of high-tech architecture. Customer service experiences vary. Some visits are nice and quick with polite staff and convenient parking. Specific staff members are highlighted as very professional, friendly, and going out of their way to help, adding a personal touch even after closing. However, significant wait times are reported, including one instance of a long wait for an appointment. The store is described as a great and pretty good place, a happy place for electronics lovers. The design clarity and inspiration of the building itself are also commended.
They were pretty helpful and knowledgeable. They didn’t try to sell me anything and fixed my son’s phone the same day.
May 2026
Great Apple Store experience. The staff was helpful, patient, and explained everything clearly. The store was clean and well organized, and the service felt quick and professional. Highly recommend!
April 2026
They were determined to fix the issue with my phone. They show great teamwork and was able to take care of it..
