The AT&T Store in Walnut Creek provides a range of phones, tablets, smartwatches, and connected devices from popular brands, along with various wireless data plans. Customers appreciate the friendly and helpful staff, such as Max, who explained plans clearly and took the time to ensure customers understood how to set up their devices. Michael Vargas and other team members are known for their excellent support, going beyond expectations to assist with account management and device setup. Many reviews highlight the store's effective service in purchasing new devices and transferring data, especially when upgrading to new iPhones. Customers also mention receiving good deals, such as discounts on upgrades. However, some find the store less helpful for internet and cable services, citing misinformation about canceling services and lengthy processes. The location has accessibility issues, with limited handicap parking and narrow entrances, and the store can be understaffed during busy times, leading to long wait times. Overall, the store is well-regarded for buying devices and receiving assistance with setup, with staff members praised for their friendliness and professionalism. The store offers a convenient way to stay connected with nationwide 5G service and flexible prepaid or unlimited data plans, making it a solid choice for mobile needs in Walnut Creek.
Outstanding experiance with Mary. She helped me right away without any wait and took the time to map out the best offers available so I walked away with an incredible deal.She was Supportive and Super efficient, You can tell she really cares about her customers. 10/10 service! Thank you So much Mary!
July 2026
Professional and no upscale approach, resolved my issues
March 2026
Five stars for Trew! I helping my elderly father with a complicated account issue which had gotten more complicated when dealing with reps over the phone, so we came into the store in person. Trew was incredibly patient and kind. She helped us navigate everything. Thank you, Trew!
