-
January 2024 by Sharon H.
If I could give zero stars I would. I have been trying to get hold of a Celia Swain, to discuss a college savings plan. The number listed is actually for someone else. I've left numerous messages without a return call. I have tried to call the brank directly dozens of times and no one ever answers the phone. Customer service at this Chase branch is NON-EXISTENT.
-
December 2023 by Matt D.
Apparently banks aren't banks anymore. If you want to do anything you can't do on their app or webpage, you have to *schedule an appointment*. Wild.
-
November 2023 by Chris E.
Fix your damn hours. Just wasted my time coming here only to find out they close at 2pm, and not 4pm, as it shows on Yelp. Get it together.
-
July 2023 by Marat S.
They have no time for you and they will be happy to say that smiling to your face, because you came 40 minutes before closing.
-
July 2023 by Ahmet UCAR
Akino Paul John's Thank you to walnut creek Chase bank staff, I asked for help, my account was closed, Helen, they helped, thank you again
-
February 2022 by Sabrina Eileen M.
After a very bad experience with Bank of America ( customer service wise) trying to open a new bank account I was pleased with my visit. I called and scheduled an appointment even though I was told it wasn't necessary and they could fit me in if need be. The banker was very fast, friendly and answered all my questions thoroughly for a new account. Looking forward to my new bank in my new city
-
November 2021 by Sierra L.
I for one opening up checking account & building credit, paying bills, out of state WASHINGTON & OREGON bank friendly !!
-
July 2021 by Radman K.
Long wait time, miscommunication among the employees! And the manager was okay with how customers were treated!
-
July 2021 by Reagan R.
Great experience in this branch. Me and my girl was looking to start a new business account. Smart me didn't think to make an appointment for a busy Saturday. Bank Manager Nicolas was great enough to greet us, get our attention and took the initiative to lend some help. He quickly tried to search for any open appointments for us with any of the Bank Managers. He wasn't able to find any open appointments within his branch but he went to above and beyond and called other branches around the area. He was able to get us an appointment with Chase in Lafayette. Definitely glad that we run into Nicolas thankful for the help. 5 stars.
-
March 2021 by M K.
I love this bank. Tellers are very professional , friendly and helpful. I like that they remember my name every time I go there and make a quick but personal conversation.It feels warm and friendly there. Keep up the great work. And please bring Victoria back. Our business misses her.
-
August 2020 by Mitra K.
Does anyone work at this branch or is it a decorative feature on Main?? I scheduled a meeting for a loan, I arrive and the person I'm to meet with took the week off of work. No worries, things happen. Neither the person I was to meet with or anyone else notified me that she'd be a no show. Since nobody else wanted to help, I left. Two months have passed, I've been calling this branch for two days and nobody answers. I truly cannot wait for my branch on Mt. Diablo to reopen. Please Bank Gods!