Chase Home Lending
Chase Bank,
Banks,
Mortgage LendersHours:
1390 S Main St, Walnut Creek CA 94596 Hours
About Chase Home Lending
The Chase Mortgage experience has been a mixed bag for customers in the Bay Area. While the bank is generally reliable, some branches have faced challenges with ATM availability, unresponsive mortgage agents, and inconsistent customer service. Customers have reported issues such as frequent ATM downtime, difficulty reaching mortgage representatives, and a lack of transparency regarding first-time homebuyer loan options. Additionally, some have experienced unexpected monthly fees and a limited selection of foreign currency. However, the bank has also received praise for its outstanding customer service in certain locations. Sal Samandar and Steve Fullen, in particular, have been commended for their attentive and informative assistance, helping customers feel confident in their banking experience. Similarly, Walter Aguilar at another branch has been praised for his friendly and helpful approach, even when the branch was busy. Overall, the Chase Mortgage experience seems to vary depending on the specific branch and representatives encountered. While some customers have faced frustrations, others have found the bank's service to be smooth and reliable, thanks to the efforts of its dedicated staff.
Most Recent Reviews
July 2023
Akino Paul John's Thank you to walnut creek Chase bank staff, I asked for help, my account was closed, Helen, they helped, thank you again
November 2021
I for one opening up checking account & building credit, paying bills, out of state WASHINGTON & OREGON bank friendly !!
March 2021
I love this bank. Tellers are very professional , friendly and helpful. I like that they remember my name every time I go there and make a quick but personal conversation.It feels warm and friendly there. Keep up the great work. And please bring Victoria back. Our business misses her.
More Comments(15)
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