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October 2023 by Samina McLeod
Very kind and helpful employees!
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July 2023 by eleni savaides
Beautiful store with gorgeous jewelry that’s fun to layer or just as pretty worn alone and importantly, hits all price points, depending on your wants. The staff were friendly, helpful and knowledgeable in helping me with making selections.
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June 2023 by Elle S.
I love Gorjana, but the girls/sales associates at this place are rude and very unprofessional and act like they're better than the customer. Came into the store when no one else was there. Had some returns and made a purchase. But would never shop here at this specific store again.
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June 2023 by Jennifer G.
I recently made a purchase at this store & not only am I very happy with purchase and can't wait to make more, but the service I received from Olivia was EXCELLENT! The store was really busy and she took her time with me! I will definitely be back soon!
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May 2023 by LaQuisha M.
The ladies were so helpful. I was gifted a piece and I needed a extender I felt so cared for I all purchased another necklace.
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April 2023 by Laura G.
I can only speak about the Walnut Creek location but I had positive interactions with both the Manager Lena and another time with Sidney who was the Acting Manager. Both times they guided me to items within my budget without any pressure to buy at all, but of course I bought something. The best customer service!
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March 2023 by Roy E.
Say down waiting for my friend I even took my sunglasses off and what happens they close the door ...Do what you will with that info sidebar I'm African American
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March 2023 by Gisselle S.
Brought my mom in to shop for her birthday. I had called ahead to ask if we could make it an experience - and they were super sweet! Loved that my mom felt so special and catered to. The jewelry is gorgeous too, great quality.
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February 2023 by Carena R.
Such an awful experience. First of all, I am a woman of color. I am a black woman at that. When I first walked in there was a group of employees + their friends talking. There was one employee of color (Asian if I had to assume). One of the employees (assuming it was the manager) immediately looked at the asian employee and told her to help me. Every other employee looked away and disregarded me. They were more into the conversation they were having with each other than helping me. However, when a white customer walked in it was all hands on deck. The asian employee looked DISGUSTED with me. She was upset anytime I asked anything and acted like I was making her do a job she wasn't being paid to do. I was so kind. I smiled. I said thank you. I even apologized after every single question bc I thought it would soften her up. It did not. At one point, I thought I was done shopping so she left to tend to the group of friends + employees. I decided I wanted to add something and AGAIN the manager made her help me out of all the other white employees. At the end of my purchase the asian employee hadn't said a word to me other than "yes" and "no" and was clearly upset. There were two employees (potentially one employee + one of the friends that was there) that ended up talking to my son and I at the very end. But, overall it was awful. I felt so disrespected and left with my feelings hurt. It's a super segregated area as is and this experience made me feel 1,000,000 times worse about it. I immediately left the shopping mall. I am thinking about taking this to social media because it was that awful and people need to know and these employees need to be held accountable.
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February 2023 by Patience A.
I unfortunately didn't get the girls name that helped me but she had gems on her eyes anyways! Amazing customer service I went in to make a purchase for my sister but left with my own pair as well because I loved the girl that was helping me. It's hard to find customer service like that! Highly recommend this store! Very happy with my purchase :) and thanks again to the lovely that helped me!
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August 2022 by Elliana P.
I am a frequent shopper at Gorjana not only because I love their jewelry, but because of their amazing customer service! Sidney at the Walnut Creek location exceeded all of my expectations and more when shopping with Gorjana on my most recent purchase! She was so willing and happy to help resolve any of my issues, as well as ensure my experience in-store was a positive one. She was kind, responsive, and very understanding. Thanks Sidney!
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August 2022 by Jacque J.
Had amazing service, super friendly and willing to answer any questions I had! Not only does this store have super cute simplistic jewelry, they have the best return policy if your jewelry breaks or you need to exchange. I bought earrings after getting my necklace exchanged which broke. I love this store and will be back!
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August 2022 by Kimberly B.
Nice jewelry, but this store's customer experience is lackluster at best and racist at worst. I always have to ask for help, even though I've spent thousands of dollars there. My 13-year-old daughter went in today, and she texted me from the store to tell me how rude they were being to her. For context, we are Black, she was with a Black friend and an Asian friend. She said she had to ask for help, and when she asked the girl to get her the earrings so she could make a purchase, the employee pulled the earring off of the display, handed it to her, and said "here." My daughter wanted to BUY two pairs. She said that two other teenage girls came in while she was trying to get help, and the employee left her and greeted the new girls in a very friendly manner. The girls were not women of color. My daughter left confused and didn't understand why she wouldn't be helped when she wanted to spend money. So tonight's lesson at the dinner table was about racial microaggressions, and we're going to figure out where else to buy our jewelry. Really sad that I've spent so much here. It's 2022. Do better.
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April 2022 by Michele Ryba
Nice jewelry and nicely decorated shop, staff was a bit disinterested in clients but could have been just the day
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March 2022 by George B.
Definitely the place to go if you want a long lasting spectacular smelling candle! Shoutout to Stella for putting me on!
