“Not sure why this particular Verizon store isn’t sporting higher than a 3.1 star rating, but it’s absolutely not because of people like Alex !
This guy spent warm, quality time with us in setting up our new IP17s and really took us under his wing to make sure that we were taken care of and that we had a great customer experience. We felt he made us smarter as a result of the generous time he spent with us.
In my opinion, he sets the example for not only the valued service elements of a phone store, but those that any business should strive to provide in pursuit of a loyal customer base.
I just hope that Verizon realizes how lucky they are to have someone like Alex on their team !”
“Recently, my wife and I visited the Walnut Creek store at 1345 South Main Street. Our purpose was to purchase the new iPhone 17 Pro. We were greeted by a sales associate who introduced himself as Sid. He was very professional, and his presentation explaining certain attributes about the phones was excellent. He was patient, and perhaps most of all, he was a good listener. When we had what might be construed as silly questions, he immediately assured us that his purpose was to ensure that he met our needs, and he encouraged us to ask any and every question until we felt satisfied in making our decision to purchase the phones. When we left the store with our new phones, we were comforted knowing we had made the right decision, thanks in part to the high professionalism of Sid.”