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February 2024 by Michael Fink
Good store but had a lot of holes on the shelves.
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February 2024 by Tamara Myers (sdbadgrl25)
Great prices always have what I need
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December 2023 by Jennifer W.
Feel free to label me a Karen, but despite my dog having an accident in the store (which I acknowledge shouldn't happen), the teenage employee's response was less than ideal (yeah you! If you're reading this). She appeared offended, uttering, "Uh, your dog just peed. Here is spray and a towel. Please clean it up." Her disgusted expression and entitled demeanor left me feeling agitated. At checkout, when my dog marked a stuffed animal, she insisted I purchase it, which is fair. However, I swiftly returned it mid-air as her attitude outweighed any goodwill. While the employee might be a "nice" person, her behavior didn't align with the atmosphere of a pet store. I've witnessed dogs creating messes in aisles and marking corners of displays, yet no employee ever instructed a customer to clean up with a turned up nose. Word of advice, acknowledging that accidents happen with a more understanding approach is appreciated. Most customers willingly take responsibility of taking over cleaning when approached politely. We're already ashamed and embarrassed by our dogs' uncontrollable actions at times, especially in public, but there's no need to compound our feelings of guilt by acting like a snob.
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November 2023 by Mrz Morphine
Not a lot of fish options or variety...small store...I wouldn't come back.
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November 2023 by Patty LeLievre-Childs
Big store lots of Halloween costumes and xmas ? goodies. Store was cleanThey also carry Pet Fresh pet food, my favorite and my dog loves it too.
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November 2023 by Trina M.
Work on training your cashiers on basic customer service!! I use to drive 30 minutes to come to this specific petsmart because of the instock and knowledgeable employees. Whoever was working the cashier today was terrible, 1st day maybe? She needs more training and less attitude!
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October 2023 by Olivia T.
As a dedicated owner I cannot praise PetSmarts enough for the exceptional service products section I generally love coming to the pet stores and shopping for all my friendly furry animals. The store is cleanliness and organization of the store also worth mentioning. I appreciate all the inventory they have for cats dogs reptiles all the pets. Went to grab a few things and of course walked up down every aisle. Definitely highly recommend this pet store for all you pet owners out there if you're looking for food treats toys accessories this is the place to visit.
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October 2023 by Kaitlyn R.
The people who work there are incredibly knowledgeable. Very clean facility. I always get the help that I need. Would 100% recommend this pet smart compared to others.
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September 2023 by Kaylee S.
Hi everyone, I'm Kaylee. I am a groomer here at store 2475. While we truly love and care for our clients, I've been reading several reviews lately. I want to defend our salon and help clients understand the grooming industry from our perspective. Please understand that my goal is to inform pet parents; no one in particular is being singled out. We well comprehend how frustrating it can be to have trouble getting salon staff to return calls to schedule appointments or to have to cancel appointments at the last minute. As groomers here, we cherish our relationships with clients and adore caring for your furry friends. Life can happen, and we are all human beings just like you are. We experience illnesses and/or deal with personal issues that are not time- or date-bound. We always sincerely apologize and recognize that it could be challenging to reschedule because we are aware that the schedule fills up quickly. We are always working to find methods to accommodate you and get you in as soon as we can, but we are very limited with groomers and do have a couple with weight limitations. We have full books and ongoing waitlists. Recognize that different groomers work at various speeds and takes on a different number of dogs a day. Most groomers politely requests 3-4 hours because it is always the time allotted; nevertheless, some groomers may only need 2-3 hours, while others may need 3-4 hours. Some groomers are capable of taking 6-7 pets in a day, while others can only manage 4-5 pets. Bookings can be challenging especially for express services because they must be scheduled at specific times that do not conflict with other grooms so that we can work with your pet throughout the entire process. Express services are only scheduled by call-ins unless you prebook in person from your previous appt. Clients are allowed a 15 minute grace period; if you anticipate being more than 15 minutes late, you must call the salon to let them know and to find out whether the groomer will still be able to take you in. Being late can be critical to your groom and others. In 15+ minutes we can be finished preparing, washing, and drying your dog. Also keep in mind of the time taken for any dematting as they do take time to brush or shave out if the matting is tight, dematting does come with fees if it takes the groom extra time. As most groomers say 'HUMANITY VS VANITY'. If you have any plans during or right after the schedule check out groom, please let us know in advance and/or make an appointment in advance so we can set up a potential check-out time for your pet. Know that within our first and second half of our shifts -within four hours- we work on 2-3 dogs so please be curtious of the other dogs that are scheduled as well, as we do work on all 2-3 at once. We advise that all regular client prebook as soon as possible as our books can get filled. Teresa stated in one review, safety is our top priority. Please be aware that your dogs have good and bad days, and that we do everything we can to help them before deciding to send them home. We cannot rush or force our services as we know that rushing or forcing services on a difficult pet can result in incidents, which we strictly aim to prevent and we care about the well being of your pets. Grooms require patience and time. Lastly, we frequently adjust the timetable for lunch coverages due to our current staffing shortage, which also affects the floor associates. With the numerous clients and customers we receive in the salon and store, we at store 2475 are all doing our very best to accommodate everyone. We apologize for scheduling adjustments, canceling and rescheduling, and for having difficulty answering calls because we are all busy and doing the best we can with the time we have. I hope I helped some if not most pet parents understand the reality of grooming. Again, we appreciate the opportunity to work with you and your fur babies and kindly ask for your patience. Thank you.
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September 2023 by Taylor L.
Waited in line for the one cashier to finish with a family that wanted to discuss every coupon available, and the cashier was happy to take our precious time convincing them to buy more items. it wasn't until the line was at least 10 people long that another customer asked if there was another cashier available. I will not be returning.
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June 2023 by JP Beza
They always have the treats and biljac my dogs love. I've also you used their pet grooming services which were great as well
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May 2023 by Juan Lile Troncoso-Ovalle
My Dig was wet and smells ever after the service.
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April 2023 by Prettg L.
My cat Diego has been going to Monica for years. She is the best cat groomer in the area. My Diego only goes to her!! If you're looking for a cat groomer that knows what she's doing. Then book with Monica.
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March 2023 by Cod Player
Just went Here for my new pet and the Workers here were helpful and Just Ask some Questions Since i was Prepared.
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March 2023 by Mike Rothman
Although this is the closest pet store to my home, they generally don't stock the items I need and the employees don't seem motivated to help much.