PetSmart is a large, clean, and well-organized store offering a vast inventory of over 10,000 products for dogs, cats, birds, fish, reptiles, and small animals like guinea pigs and hamsters. Customers praise its exceptional service, impeccable assistance, and incredibly knowledgeable staff. The store carries a varied selection including food, treats, toys, accessories, and seasonal items like Halloween costumes. It is highly recommended for all pet owners. The in-store grooming salon cherishes its relationships with clients and adores caring for pets. Groomers work diligently, but clients should understand the industry's realities. Scheduling can be challenging due to full books, waitlists, and a limited number of groomers, some with weight limitations. Grooming times vary, with some pets needing 2-3 hours and others 3-4 hours. Express services require specific scheduling. A 15-minute grace period for appointments is policy, as being late can critically impact the schedule. Dematting requires extra time and may incur additional fees. Safety is the top priority, and groomers cannot rush services for the well-being of the pets. The salon sincerely apologizes for any scheduling adjustments, cancellations, or difficulty answering calls, as they are doing their very best to accommodate everyone amidst staffing shortages. They appreciate all clients and kindly ask for patience.
Love the employees here! They are so helpful and kind. Love the Treats rewards program too. I already have some credit I can use towards a future purchase and it was my first time shopping there!
May 2025
Took my Labradoodle for a much needed grooming service. It's been difficult finding both an affordable and trusted groomer. Thanks to Lou's expert care and the great customer service received, we will be back.
February 2025
I came here with my daughters and geoffrey took care of me and he is a great guy very helpful. Thank you so much. He is a great super staff.
