Pottery Barn is a well-established retailer known for its expertly crafted home furnishings and decor. Founded in 1949 in Chelsea, New York, it offers a vibrant ecommerce site, inspiring catalogs, and brick-and-mortar stores globally. Customers appreciate the high quality of the products, though some note that choices can be limited. Many reviews highlight the excellent in-store customer service, with staff members being friendly, knowledgeable, and eager to help. One customer shared a positive experience with a staff member who provided detailed assistance in selecting a couch, demonstrating care and attention to detail. Despite some negative reviews, many customers express satisfaction with their experiences, noting improvements in service over time. Overall, Pottery Barn is recognized as a favorite shopping destination for those seeking beautiful and comfortable home decor.
Rude dismissive and snotty manager or sales employee ( black bob hairstyle) to shoppers that were in the store. Unless you were buying at the counter at the moment expect less than stellar welcoming and support. She needs to be reminded the importance of positive professional and welcoming representation of such a wonderful... read full comment
August 2024
I have never been to this store in person. However, I called asking to see if they had a specific item that had sold out online and I needed it for my wedding. They were able to help me locate the item, and ship it to my house several states away. I am so pleased and thankful for their help!
January 2024
Some of the choices maybe limited but always a great quality whatever you buy. Another one of my favorite places to shop
