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January 2024 by Lauren M.
Horrible customer service and exchange/return policy. Will never be shopping here again. Get your sunglasses from Nordstrom or somewhere with better customer service.
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December 2023 by Benito Delgado-Olson
Great customer service and highly knowledgeable crew at this location in Walnut Creek. They helped me figure out two pairs of sunglasses for my fiancée and she loved them. I also got a couple pairs for myself. We’ll be back. 10/10 ?
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October 2023 by Carlos Amavizca
Great customer service
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August 2023 by Justin D.
It was 6:30 pm, an hour and a half before closing, and was looking to buy a specific pair of sunglasses. However, the guy in the front wouldn't let us in, despite being a ready customer. I guess he didn't want his commission.
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August 2023 by Bill B.
Good place, pleasant sales people, decent selection, nice glasses. I was initially attracted to this place when I walked in asking if they knew where I could get glasses repaired, and the lady that runs the place said she would do it. That was so sweet.I've since purchased two pair of sunglasses from them, and I'm going on my third. They have good deals there. They'll match legit online prices. I'm going there again, you should check it out.
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June 2023 by Jennifer Wilkins
I am not a huge sunglass hut fan, but we had a great experience here. The associate who helped us, Neteesha, was kind, professional and knowledgeable. She helped my teen daughter find the perfect pair of sunglasses in her price range and ordered them for her with expedited shipping so we would have them in time for our trip. She even gave us tips on where to find the best parking!
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April 2023 by Aashutosh Vyas
Sunglass Hut Broadway Plaza in Walnut Creek is a large, well-stocked store with a wide selection of sunglasses from all the major brands. The staff is friendly and helpful, and they're happy to answer any questions you have. They also offer a variety of services, such as lens replacement and repairs.One of the things I like about Sunglass Hut is that they have a great selection of sunglasses for all occasions. Whether you're looking for a pair of everyday sunglasses or something special for a night out, you're sure to find something you like here. They also have a good selection of sunglasses for kids and babies.Another thing I like about Sunglass Hut is that they offer a variety of discounts and promotions. You can often find coupons and discounts online, and they also offer a loyalty program that gives you points for every purchase. These points can be redeemed for discounts on future purchases.Overall, I think Sunglass Hut Broadway Plaza is a great place to buy sunglasses. They have a wide selection of brands, styles, and colors to choose from, and the staff is friendly and helpful. I would definitely recommend them to anyone looking for a new pair of sunglasses.Here are some pros and cons of Sunglass Hut Broadway Plaza:Pros:Wide selection of sunglasses from all the major brandsFriendly and helpful staffOffer a variety of services, such as lens replacement and repairsOffer a variety of discounts and promotionsCons:Can be expensiveSome people have complained about the quality of the sunglassesThe store can be crowded at timesOverall, I think Sunglass Hut Broadway Plaza is a good place to buy sunglasses. They have a wide selection of brands, styles, and colors to choose from, and the staff is friendly and helpful. I would definitely recommend them to anyone looking for a new pair of sunglasses.
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December 2022 by Brenda Smith
Visiting Sunglass Hut Walnut Creek , Ca, with Salesman #487315/Gary was a complete joyful experience. He was knowledgeable, personable and extremely helpful in my selection of sunshades. I would definitely refer this store and tell them to ask for Gary !
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December 2022 by Dale Gorr
I had a spectacular experience purchasing my new sunglasses in this store today! I had a very friendly and knowledgeable sales lady who went above and beyond!Another incredible experience buying sunglasses at this location! Mila was amazing as always!
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December 2022 by Ivy Altman
Great shopping experience. Maureen and Neteesha were very helpful and honest about how I looked in each pair besides being very knowledgeable about the different types of lenses.
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December 2022 by Michelle Cushing
Multiple times I’ve gone with my brother to this location. We are in our 30s. Multiple times we’ve not been greeted or offered assistance. This last time we had security follow us around the store. Ridiculous. Won’t purchase from this location!
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December 2022 by Steven Hubbard
Sunglass Hut is the best place to shop for sunglasses.All the latest designer brands with many promotional deals.
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November 2022 by Erick T.
Bought sunglass at sunglass hut Macys. It was loose and require cleaning and adjustment. Sue took care of me with no hesitation. From now on, I will buy all our family sunglasses here. Love the service and hospitality that Sue gave me! I hope she gets a raise! Especially with short staffing and extra work most people do now a days.
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September 2022 by Amy D.
After many phone calls and visits to the store, I was finally able to get my refund thanks to Mila. I came into the store to see if there was anything that could be done and although the associates there weren't able to do what I needed, Mila (one of the associates) was very determined to help me get my money back. She went above and beyond to help me and I was extremely lucky to run into her. That being said, I don't have a particular problem with this location but rather with sunglass hut as a whole. Customer Service is not seamless so when problems arise, it's hard to find the right person to help. Would not recommend placing orders in store because their system is very particular and difficult to troubleshoot -- their in-store orders are not integrated into their online orders' system so the online customer service cannot help you even though the receipt tells you to contact those people for assistance. Other than that, the in store shopping experience is perfectly fine
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June 2022 by Maricel G.
Mila was super sweet to my family and I. We came in looking for a pair of ray ban shades for my little one and she suggested the perfected pair! We left to look around and came back to purchase the shades but Mila was on her lunch. if they work on commission, I wish I would of just bought them asap instead of looking around. Thank you Mila for your help!
