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March 2024 by Mike Weir
Awful from top too bottom the post master is a repugnant sorry excuse for a public servant
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February 2024 by ellen magpantay
The Ladies who worked there were always helpful and wonderful. once or twice a month I go there to send care package to my Son who is currently deployed overseas and the Lady ( I need to get her name next time ) always takes her time to check all the items and gives me some tips on how to do it.I went to several postal office and everytime they see my FPO box they know that they have to write everything down, it take more time gor them and they usually either give me an attitude or find problems for me to not to send it.USPS Walnut Creek is great.
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January 2024 by Yomaira
Has got to be the worst customer service I’ve seen by far. Post master is so unprofessional. Instead of dealing with customers concerns she hides in the back. Disgusting.
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December 2023 by nelya Zavgorodneva
rude and incompetent!The lady clerk was not able to type in the correct address. Fedex and Ups much better!
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December 2023 by Shahi M.
Opens at 8 am. Been here since then and so are another 50 people in line waiting to be helped. There is only one clerk, only one at the front and rest are totally ignoring all the customers waiting. On a Friday morning right before Christmas? USPS should be ashamed of itself and mostly its employees!
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October 2023 by toshiro
Understaffed & incompetent. Expect to wait 30+ minutes if you make the bad decision to come here
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August 2023 by Elon B.
I have been to this branch twice and both times had short lines with good service from the postal workers. I'll be back.
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July 2023 by Phain C.
Great stamps, nice staff. Love the post office. You should go send your friend a postcard!
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July 2023 by Matt F.
This is one of the absolutely worst run post offices in California. Been here a few times and it's never better. Last time, 7/5/23 - Line of ten people, one person behind the counter. Everyone in line has a bunch of stuff to mail. I'm literally there just to get stamps. Plus it turns out there's two guys off to the side filling out lables they got from the person behind the counter so as soon as they're done, they cut in front of everyone to get their stuff mailed.But wait. There is one lady who comes out and goes down the line to see what everyone needs. Anyone here just picking up mail? No. "what is it you need?" she asks me. "Just stamps. A book of stamps. Forever stamps" She goes behind the counter and looks in box. "Yup, we have them. Forever stamps. Got 'em." Then she goes on about her business in the back.Wait? You're telling me you have stamps? At a post office. Who would have thunk it?Now can anyone tell me in what possible way that helped me? How did that make the line go faster? In what dimension did that help anyone? How about opening up a register and making yourself useful???27 minutes I waited to get a book of stamps. 27.Now the manager of this place will read this. Do you think they will care? Not one bit. And you wonder why the US Postal service is in trouble.Check out the picture attached. No one working behind the counter. There was one person and she left to go look for someone's mail. She's gone 4 minutes. So for four minutes, there's an ever-growing line and no one behind the counter. Welcome to your United States Post Office, folks.
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June 2023 by Christina M.
I haven't been receiving my mail because it was "forwarded". I never made this request, and apparently no one can figure out why it's happening, but I've had to drive to this post office to pick up my mail and have been calling to get this fixed. I was told a package that was forwarded from my address was at the post office, and the supervisor/manager said it can be delivered today after he told the carrier that my mail shouldn't be forwarded. I did not receive the package, I cannot track it, and I called 5 times since 4:30pm and no one is answering. If that package was sent back to the original sender, I'm going to have to pay for shipping again. Also, my medication was forwarded back to the original sender and I have to drive to Livermore topick it up because I cannot keep waiting on it. I was also receiving the previous owner's mail for months - I recently returned them all to sender and when I mentioned that to the supervisor, he said her mail was requested to be forwarded since 2022. So I don't understand why I was still receiving her mail for so long if that was the case. I don't know if me forwarding her mail messed up my deliveries, but that shouldn't have happened. I know you need to actually REQUEST for that. Super inconvenient - I'm so stressed out. I was told all that needed to be done was for the supervisor to let the carrier to know I live at my address and to not forward my mail and packages, but apparently nothing was actually done.
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May 2023 by Echo Gabriel
In person the experiences have been good. The carrier though is very rude and instead of delivering my package to my door 1st floor next to the road (ring camera on & home everyday), or to the office next to the mailbox, I get to pay for shipping to have to drive to usps to wait in a long line and pick it up. The post master who confirmed I don’t need to be disabled to get my package at my door fixed the issue almost a year or so ago until now, and now is never available to talk to according to the employees though she says to call her whenever I need. This time I’ve been disabled temporarily from a surgery and can’t walk much and they want me to print my documents when I don’t have a printer and bring it, but their processes change when I talk to them and they refuse to look at my Kaiser documents on my device, so I was told by Ask USPS to have my partner leave a note in the mailbox and I did, and not only this time did the carrier take the note confirming he got it, he purposely didn’t deliver my 8oz package in my mailbox this time which was empty at the time of delivery and we confirmed it can 100% fit! This guy is the only reason I hate living in our home.
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April 2023 by Jd Wei
Worst attitude I have ver seen. Rude and unhelpful will never be here again. Too bad I can’t give 0 star
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March 2023 by Gabriel Saca
Went in to setup a PO Box today, Dean and his colleague were patient and helpful in answering my questions about mail forwarding.
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March 2023 by Diane Sanchez
Maybe they should hire more people and stop over working the employees they have. This office does not hire anyone and expects their employees to work over 75 hours a week. No wonder no one is happy there
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March 2023 by Mirela A.
I avoid the post office and have not had the best service or support here in the past until I was helped by Shay. He provided above and beyond customer service and helped me with all my postal needs. Will be back very soon -- super grateful for all the information and support he provided!
