Walnut Creek Honda is a family-owned dealership offering new and used Honda vehicles, sales, and certified service. Reviews highlight both positive sales experiences and significant service department concerns. Many customers report excellent sales experiences, describing the staff as friendly, knowledgeable, patient, responsive, and not pushy. Salespersons are noted for being clear in communication, willing to negotiate on price, and offering the best financing rates compared to competitors. The finance team receives praise for going above and beyond to facilitate programs like a federal used EV tax credit, providing excellent service. Customers left satisfied with their deals and vehicles, expressing they would return for future purchases or recommend the dealership. However, a serious cautionary tale involves the service department. One customer details a major communication failure regarding a known vehicle issue. The problem was acknowledged during the warranty period, but the customer was never notified when a repair procedure was issued. After the warranty expired, the dealership initially refused to honor the repair, offering only a discount. The issue was ultimately resolved amicably after direct intervention by the dealership owner, who was apologetic and genuine about the lack of communication. The sales department hours are 9-7 Monday-Friday, 9-6 Saturday, and 11-5 Sunday. The service department is open from 7am-6pm Monday-Saturday.
Everything was handled smoothly and professionally. We are so pleased with our car and the Walnut Creek Honda staff.
December 2025
I had the absolute best experience at Walnut Creek Honda! Larry was the best and was so attentive to my needs and what I was looking for and helped me find the perfect car at the best price. Thank you so much, Larry and Matt and the whole team at Walnut Creek Honda!
December 2025
In and out within an hour. Everyone was professional and respectful of my time.
