Walnut Creek Honda is a family-owned dealership offering new and used Honda vehicles, sales, and certified service. Reviews highlight both positive sales experiences and significant service department concerns. Many customers report excellent sales experiences, describing the staff as friendly, knowledgeable, patient, responsive, and not pushy. Salespersons are noted for being clear in communication, willing to negotiate on price, and offering the best financing rates compared to competitors. The finance team receives praise for going above and beyond to facilitate programs like a federal used EV tax credit, providing excellent service. Customers left satisfied with their deals and vehicles, expressing they would return for future purchases or recommend the dealership. However, a serious cautionary tale involves the service department. One customer details a major communication failure regarding a known vehicle issue. The problem was acknowledged during the warranty period, but the customer was never notified when a repair procedure was issued. After the warranty expired, the dealership initially refused to honor the repair, offering only a discount. The issue was ultimately resolved amicably after direct intervention by the dealership owner, who was apologetic and genuine about the lack of communication. The sales department hours are 9-7 Monday-Friday, 9-6 Saturday, and 11-5 Sunday. The service department is open from 7am-6pm Monday-Saturday.
Larry is absolutely the best!!! Super friendly and knowledgeable about the cars, I went to other dealerships trying to find a car this Labor Day weekend and no other dealer had a great customer service like the one in Walnut Creek. If you’re looking for a new car and are in the Walnut Creek area ask for Larry.
September 2026
They always treat me well in the service department and it turns out that they have a decent active inventory in used Hondas.
September 2026
Always my go to place for service. Trustworthy, efficient and professional every time.
