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“I’ve been here three times for three big moments in my life when I married my wife when I buried my wife and then when my little girl got married recently, and I must say my experience with customer service was top-of-the-line, but to me what stands out is a personal approach they take as beautiful human beings understanding your needs and hearing you out on your celebrations, Elizabeth took care of me in so many ways and she is truly why I continue to go back. She was attentive professional and above all a beautiful person with kindness and empathy. If you’re looking for a beautiful suit, this is definitely the place but if you’re looking for someone to be attentive and patient and professional this is definitely the place. I had the most beautiful experience thanks to Elizabeth and the staff that works there ask for her if you go here, she will take care of you and I know the other employees go above and beyond themselves I will always refer this place not just for the suits for the people that worked there for they make this experience exceptional thank you Elizabeth. I will be returning soon on my next event stay being you.”
“Good mix of new items. Customer service was spot on, didn’t hover which I hate but were very helpful and present. My only complaint is that I spent over $600 why does corporate charge me for a Bag!!!”
11AM - 7PM
1052 Plaza Dr, West Covina
Mens Clothing
“Came in for an exchange with hesitation because I didn’t have my receipt, Matt was SUPER friendly and helpful made it into an easy exchange. I didn’t feel hurried thank you Matt for providing me your best costumer service I appreciate it.”
“The cashiers there were literally so sweet 😭 Angie helped me find the 2 cutest Kingdom Hearts pieces ever omg. Both cashiers, Pow and Angie, were sososo kind!!”
“I had a great experience at BoxLunch (West Covina) thanks to Anari and Aaron. Anari, who was my cashier, was incredibly patient with all my questions and concerns. She even took the time to help me place an online order, truly going above and beyond to make sure I got exactly what I needed.
Aaron was also very kind and helpful. He made sure to inform me about the great deals happening both in-store and online, which I really appreciated. He was friendly, knowledgeable, and made the whole shopping experience even better.
Overall, both Anari and Aaron provided amazing customer service, and I’ll definitely be coming back because of them!”
“They took care of my wife when she realized the gift card was missing in the bag. The sales person forgot to put it in. They get her a gift card for the trouble of going back to retrieve it.”
“Very helpful girls at the register I didn’t catch their names but she had black glasses and a burgundy sweater and then the other girl had curly hair , so nice and helped me with some exchanges ! best experience”
“I went to the West Covina Plaza in eastern Los Angeles while on a road trip to Dallas. Very big mall and was pretty cool to walk around in. Went to a lot of stores including jcpenny and H&M and bought some stuff. Not bad! Just off of the I-10, which means it was very conveniently placed. The place felt larger on the inside than the outside in my opinion. You could walk around forever! Was pleased with the West Covina Plaza. Would come again!”
11AM - 7PM
112 Plaza Dr, West Covina
Mens Clothing
“I recently went to this place with my daughter, to get her ready for the school year and was happy with the quality of the clothes. The clothes were a little pricey for my taste but not to bad all things considered. the ambiance of the store was immaculate I loved the songs they played, the remixes of Dolly Parton are my fave so appreciated hearing her music in the store. The employee on the cash register was very respectful and I signed for a cotton on account due to their kindness, I will definitely be returning. however they didn't have any pants in my size so I was screwed there.”
11AM - 7PM
112 Plaza Dr, West Covina
Mens Clothing
“I was visiting West Covina for the first time and had never been to a Tilly's before, but after this experience, I would love to go again! When I first walked in, I was greeted very warmly by a sales associate named Khalifa, and he is one of the best salespeople I've ever had greet and help me! From the start, he was very charming, funny, and very stylish! The actual store was very nice, I ended up buying a few shirts, mostly inspired by Khalifa's vintage look that day! Overall, a great store that had some great workers, and some great clothes! Would love to go again!”
“Located inside the Westfield West Covina Mall 1st floor. I usually find good deals inside. They have clothing geared towards the younger crowd but have something for everyone from jeans, polos, t-shirts, shorts, jackets, hoodies, dresses, etc along with accessories. Lots of good deals and the big sale section is located in the back behind the cash registers. My kids can usually find a good deal back there. Dressing rooms are located in the back too. The employees are friendly.”
“I had a wonderful experience at Macy's thanks to Debbie. They went above and beyond to help me find the exact dress I wanted. Outstanding customer service like this is rare, and I truly appreciate the assistance. Highly recommend this location!”
“I was only headed toward Baskin Robbins but since I wasn't in a hurry and I'd never been in this store I walked in. I was pleasantly surprised at the prices! I got 2 really good quality tshirts for my son for only $6 each and there were lots of packs of underwear for amazing prices. I got 2 boxes of Michael kors 3 pk for only $15/ pack. I would never buy these at retail prices but here it's great! The man who helped me was really nice and said they have plenty of stock. Come by and get some nice finds! It's located in the strip mall with the new Chinese market SF market across from Nogales High.”
“Had an incredible experience at Street Dreams, Emanuel was incredibly welcoming and attentive. He went above and beyond, bringing me different sizes and suggesting styling options. I left with a perfect outfit and will definitely be back.”
“Gigi the store manager is the best. She made my shopping experience an excellent one. She stepped in when the shoes I ordered for in-store pick up could not be located. She went above and beyond to remedy the situation. A few days later I had my shoes. I will definitely return to this location because of Gigi!!!”
“I love the pants and the t-shirt selections. Service is also nice, they are very friendly and are very helpful. The value of products are you get what you pay for, but overall great store!”
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“It only took us about 15 minutes to find exactly what we were looking for. The owner has an incredible eye for matching suits and understanding what works best for each customer. With more than 20 years of experience, his professionalism, attention to detail, and genuine passion for his craft really stand out. He made the entire process easy, efficient, and enjoyable.”