Quest Diagnostics is a healthcare provider that offers a range of medical testing services, including COVID-19 antibody testing by appointment. The company's West Hills location features various services such as routine lab tests, pediatric specialty, glucose tolerance tests, and Blueprint for Wellness screenings. Customers generally have a positive experience at Quest Diagnostics. The phlebotomists are described as kind and efficient, and the location is considered convenient. The online appointment scheduling system is also praised for its ease of use. However, some customers have mentioned that the check-in process can be challenging for some individuals, and it would be helpful to have a human assistant available. While the majority of the reviews are positive, one customer had a negative experience with the tape used to secure the gauze after their blood draw, as it caused their skin to tear when removed. This customer suggests requesting a bandaid instead. Overall, Quest Diagnostics is seen as a reliable healthcare provider that offers a range of services in a convenient location. The staff is generally described as professional and compassionate, though some customers have suggested improvements to the check-in process and the use of certain medical materials.
I was seen shortly after checking in and treated very well by a friendly phlebotomist who was excellent at her job. I didn’t feel a thing
May 2026
Satisfied with their service and the personnels are all competent and accommodating.
May 2026
I missed my booked appointment time at 9:45 and arrived late due to an unexpected situation at my earlier doctor's appointment. I had to come in as a walk-in around 10:50. The wait was short.
