This Rite Aid location has closed

6410 Platt Ave, West Hills CA 91307

About Rite Aid

Rite Aid is a leading drug store chain offering pharmacies, health and wellness products, photo printing, and a Rewards program. Reviews for a specific location highlight that many staff members are very friendly, helpful, kind, professional, competent, and caring. Multiple pharmacists and cashiers are noted for going above and beyond with positive energy, providing terrific service that creates completely satisfied and loyal customers. However, this particular location also receives significant criticism. It is described as dingier, older, rundown, and low rent compared to other Rite Aid stores. The primary complaint centers on the store's only restroom, which is shared by staff and customers and located in the stockroom. It is reported as absolutely filthy and disgusting, with every surface coated in grime and a sticky floor, despite claims of daily cleaning. There are also mixed results with some prescription pick-up staff, and frustrations with prescription wait times and pharmacy line management. While the pharmacists and many employees receive high praise, the overall condition of the store and its facilities is a major drawback.