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April 2024 by Donald A.
Service has gone to crap Only one teller and a long line for service Closed the sunset branch Where did those folks go??
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April 2024 by Yigael F.
At peak hours they have one person behind the counter.... There's a bunch of Wells Fargo employees chatting away in their cubicles. Can I get some help here!! I only put one star bc it doesn't allow zero
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April 2024 by Matt M.
If you like waiting in extremely long lines & observe 6 Wells Fargos employees chit chatting among themselves while helping 1 customer at the teller window/not giving a rats a** about the other customers in line (myself and another guy in front of me) ... I got the perfect bank for you !!! Visit this location. Well's Fa8571 Santa Monica Blvd West Hollywood, CA 90069. Finally after waiting nearly 25 minutes- I got to the bank teller window. Since I was the last customer in line she was completely unprofessional, rude, and unhelpful.. I wanted to deposit some coins into my bank account before a few bills posted my account however I was not able to accomplish this task because apparently this bank didn't have enough room for the coins yet the vault was completely opened and there was enough room to fit several cars into the Vault yet there was no room for 25 rolls of coins. I'm confused as to why a bank wouldn't accept money to be deposited into a customers bank account isn't that what a bank is for? So after pleading with this unreasonable and unprofessional bank teller, she then said that she would allow me to deposit the rolls of quarters, but none of the rolls of pennies, nickels or dimes. So let me get this straight. She first stated she wouldn't deposit the rolls of coins because she had no room then after arguing with her for 5 minutes, she said she would allow me to deposit the rolls of quarters. At which point I asked her if she could deposit the rolls of dimes, nickels and pennies, since there were far less rolls in total and are much smaller in size than the rolls of quarters. That's when all hell broke loose literally. She threw her hands up in the air, started screaming and yelling, and causing a big scene because I had asked that simple question at which point she threw her pad of paper across the table, pushed her chair forcefully against the desk and refused to let me out of the bank. Yes, you heard that right she held me hostage in the bank lobby and refused to let me out of the bank. So I decided to call the sheriffs department To see if they could come and let me out of the bank that I was locked in. So after being held hostage in the bank beyond my will, I was finally able to have another employee in the bank let me out because he saw the parking enforcement was ticketing my car out front because I had no time left in the meter. And I had stated to the employees in the bank you better believe someone's gonna be held accountable for this incident for not only holding me hostage in the bank, not completing my transaction as planned, but also now getting a ticket for an expired meter because they were holding me hostage in the bank while the sheriffs were on their way. I walked into the bank at 4:54 PM and didn't leave the bank until 5:47 PM. A complete and utter waste of time but I guess it makes sense why this bank has more then double the amount of 1 star reviews then 5 star reviews With an overall star rating of 1.7 pathetic.
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March 2024 by Ellen R.
Hey Wells Fargo. When you close a bunch of branches, consider adding, I don't know ONE more teller to the nearest existing one? My small but awesome neighborhood branch closed recently. This branch has a huge footprint with a bunch of EMPTY desks and ONE teller working at 11am on Thursday. 15 minutes in line, just like the post office. The useless manager asks if anyone needs help with the ATM or wants parking validation. Terrible customer service. HIRE MORE TELLERS.
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March 2024 by Lena M.
The worst branch there is! Slowest people working there. Manager with blond/yellow hair Angie i think is rude and incompetent to manage. Hire more people. Ridiculous! The lines take forever, each person had a simple deposit and it is taking 10 business days to complete.
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March 2024 by Michael D.
Understaffed and not efficient (apparently no one can do a wire transfer there during my visit)
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February 2024 by Chris Sullivan
The worst experience ever at a Wells Fargo. Hostile. Aggressive. Go away. “Dont walk there’. Just for identification- the two older Iranian women. Fire them. By contrast many Wells Fargo branches SO good
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February 2024 by Gregory Lenns
I'm getting married 4/4/24. My father has been helping pay for the wedding and gave me a $15k check to deposit. I made the poor decision of coming to this branch instead of my usual Wilshire Blvd branch. Instead of depositing, they blocked my accounts, emailed me they are closing my accounts, and they still have my $15k. I need to finish paying the planner, venue, church, etc. and may lose deposits and locations reserved.They told me the check bounced. I called citizens bank. It didn't bounce. They honored it (like previously.) Somebody at Well's Fargo better pray this wedding happens as planned because somebody at this branch is liable otherwise.I hope they continue to close Well's Fargo banks. I'll be moving my accounts to PNC as soon as I retrieve my stolen money.Awful. Awful. Awful.
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February 2024 by Do Work
Sucks sucks sucks sucks, did I say Wells Fargo sucks?The banking industry, which I'm sure you are aware of, has lost touch with it's customer. Wells Fargo is as focused on customer service as the DMV. This is not to take away from the wonderful people that work there and are hamstrung by Wells Fargo's fees & policies that have become a sort of shell game. Your business doesn't exist without OUR money yet you charge us around every corner, hold onto to OUR money for ridiculous periods of time etc etc, in FACT it's like the DMV married a slippery used car salesman & they had a baby named Wells Fargo. The saddest part is the employees that don't realize history and no matter how hard you try to polish up your act, you are thieves in bed with thieves trying to hide behind the good humans who try their best to help even though Wells Fargo puts them in a no win situation that is devoid of any of the former business "soul' Wells Fargo may have once had in relation to it's CLIENTS. So, in short, no, YOU can't help me.
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February 2024 by Jose Lucero
The worst attendance
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December 2023 by JR T.
Awful experience. One single teller and a very long line. The teller was so slow too- maybe if there's a line out the door you shouldn't be offering customers to sign up for additional things that you probably get commission off of. The biggest turn off was that the teller needed change and she went to the glass consult office where her manager was in with another manager. The manager was "in a meeting" and couldn't assist the teller in getting change. So she told the customer to wait or they have to come back. I've never heard of such a thing!!! This place is terrible. Find another location.
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November 2023 by Anthony V.
The worst branch! Avoid! I waited 25 min in line to make a wire payment. And when I got to the counter they said the person who does wires isn't in for three more hours. They said to try another branch. I asked if they could call another branch to make sure someone was there to help and they couldn't get any one at another branch to answer the phone. Final straw- moving banks.
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November 2023 by Mick Tr
I work near this branch but try to avoid whenever possible. DMV speed service (with gruff demeanor to match,) rarely more than 1 teller and if a customer has an issue your wait will grow exponentially. Have waited 30 minutes when only 2-3 people in front of me in line.
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November 2023 by B H.
Waited 30 minutes just to make a cash deposit. I closed my business and put up a sign "will reopen in 5 mins". Now we're missing customers and losing money because Wells Fargo doesn't want to hire enough staff. They are the worst bank, I wouldn't be going here if my employer didn't use it. I'd avoid Wells Fargo, they don't respect your time or your business.
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September 2023 by Josh Canova
What a complete waste of time. They are severely understaffed. I waited in line for 20 minutes to only have 1 person helped in that 20 minutes. I had to leave to get to an appointment. Do yourself a favor and change banks.
