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December 2023 by Priscilla C.
The service at this branch it's horrible , Jessica one of the tellers it's extremely rude and careless, no only she it's rude she made a mistake depositing money into the wrong persons account , I catch the mistake before leaving the bank , went back she was the only teller available , instead of saying sorry of anything she just said give your id again with at horrible attitude, I'm sure she was hired by mistake, she needs customer and hospitality clases.
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July 2023 by Claire P.
If I could I would zero star it. FIX THE ATM MACHINE !! After getting off of work I went to go deposit money into my bank & their atm eat 500$ of my hard working money ! Do you know how frustrating this shit is & having to call them being put on hold & the whole shabang ! Like what the hell im so upset right now. If I could I would most definitely make a mother freaking scene at there location but THEY'RE CLOSE ! Ugh worst bank ever. Bank of America is the bank I'm always having problems with.
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March 2023 by Google user
It seems like this location has been closed since Covid began 3 years ago. Sometimes I need in-person transactions. Lots of people live in this area, and many new houses are being built so it seems like there are enough customers to support the location. Hopefully the branch will open again soon. I really liked the people who worked there. I’ve had b of a as my primary bank for a long time but consider switching to one that has a more convenient location.
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March 2023 by Rachel Carter Pope
It seems like this location has been closed since Covid began 3 years ago. Sometimes I need in-person transactions. Lots of people live in this area, and many new houses are being built so it seems like there are enough customers to support the location. Hopefully the branch will open again soon. I really liked the people who worked there. I’ve had b of a as my primary bank for a long time but consider switching to one that has a more convenient location.
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February 2023 by RX R.
Very good customer service Tellers make every transaction as smooth as possible. I highly recommend this branch
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July 2022 by Rajinder Singh
Mostly Close
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June 2022 by Barb G.
When will this branch reopen? Had to drive to branch in Sacramento to handle some business.
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August 2021 by Trisha R.
I understand during times of COVID, under staffing is the normal. But it would be helpful if phones were answered at this establishment when the day isn't busy. Went in for a safe box issue. Was told by an associate over the phone that an appointment wasn't needed and walk ins were welcome. Drove in on day off to close it (I no longer live in the area) but was told that non-appointments would not be seen. They're not listed on the app either to schedule appointments. So you have to physically go into the branch and schedule an appointment. Don't rely on there being enough staff for a walk in task.
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February 2020 by Fahad J.
Only 1 teller working 9-5. Get it together here guys! Manager is not doing their job right...
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August 2019 by John C.
I have never been able to get through their phone lines. You only have an option to go back to the main menu which gets you back on hold and tell you all their wonders about their online access as if the internet is a new thing. If the question I had was online I would had found it already. Anyway, if you don't select the only option which is to get back to the main menu then the IVR hangs up the call. Stupid.
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March 2019 by Karen L.
Had to give a 1 star , this has gone down so bad. Customer for 40 some years and their customer service on the phone is so bad. I had a wait time of over 27 mins. and then found out after all these years I have to pay for checks. 26.00 plus shipping. And if I wanted a secure shipping I could pay 10.00 extra. Kiddin? Time to change banks Monday. Oh, if you have the mobile app you don't have to wait to talk to anyone, you move up to the front .
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July 2018 by Pied J.
Lady up front was really nice giving me my money. I told her I wanted to apply for a credit card told me her manager would help me. Waited 15 min. She told me she couldn't help me and to comeback Monday when the right person is in. I keep wondering why she couldn't help me I can do the form online figure since I was there it would be easier. But nop. I'm really upset lol. Just going to close my account probably they suck. Don't keep ppl waiting if you can't help them.
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June 2018 by Tiffany L.
ZERO STARS IF I COULD. Worse customer service ever! Whenever I need to step into this bank, there are never any tellers. The greeter asks too many questions, lies about when the teller will be available. How can you tell me the teller will be available in 5-10 min when after waiting 10 min, the next person that walks into the bank you tell them they'll be available in 10-15 min. Such BS!!!!
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May 2018 by Gloria Wagner
Inside ATM really safe for at night and will let you in even if you don't bank there. But it will charge to get money.
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July 2017 by Sara L.
If I could give 0 stars I would! Literally every single time I have been in here I have experience terrible service! The 1st time I went in to cash a personal boa check that was written out to me, I do this once a month and never have ANY issues at any other branch but this one! The teller refused to cash my check because my name was written in cursive LITERALLY MY NAME IS 4 letters and you can clearly see my last name I was blown away I legit laughed at 1st thinking the teller was just kidding, no she was really just that stupid... 2nd time I go to pay my rent for a condo out of state and I like to deposit cash into my land lords account, well as she's in the middle of my transaction my phone rings and it's my son asking me a quick question.... as I'm answering it the teller gets this insane look on her face and stops processing my transaction and say I will not continue until you hang up the phone! Like literally she was talking to me like I was a criminal about to rob the bank, I had already signed and given her the money I was literally just waiting for my recipe.... I could not believe it I have no idea how this establishment hasn't gotten reprimanded by corporate, every other boa I have been to was fantastic this place is a nut house AVOID BY ALL MEANS take the extra drive to the one on west capitol
