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October 2023 by Jane M.
I would give them 5 stars but I'm reserving the last star, only because whomever owns this franchise, doesn't deserve the few wonderful overworked, understaffed workers. They professionally work at their optimum despite the overwhelming business. There's only so much they can do with so many customers coming in and out! They need help. The workers ( 1 or 2) at a time, never complain, are very helpful and kind. It's insanely obvious the 1 or 2 on any given shift are wearing so many hats on their shift. I've used this uhaul several times in the last several years and it's always the same. Great workers, not enough of them.
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June 2023 by Reese N.
Rented a truck about a week in advance. Show up that morning at my scheduled time. Took me 45 minutes to get a truck. Employee didn't seem to know what she was doing, kept assigning me to the wrong truck, and after 4 different truck assignments I finally get my truck and it's got a quarter tank of gas. Just all around a terrible experience. If it's not too far out of the way, the u haul on Arden is great.
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May 2023 by mike a.
Poor customer service. An older male filling propane tanks today appeared to be overwhelmed by customers needing propane. He was obviously agitated by the high volume of business the company was receiving today. Instead of being grateful he has a job and U-Haul is making money, he lost his temper as I was walking up to get my propane tank refilled. Yelling at me in an aggressive / disrespectful manner, "don't bring that over here, youll be waiting for 40 minutes!" I went to am/pm for a refill and will never go back to this U-Haul for anything.
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January 2023 by Diego S.
Depending on the employee you work with, you can receive a good and responsive customer service.
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October 2022 by Christopher T.
Better than the rest.. easy to rent less headache then I have had in the past.. Availability
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September 2022 by Anna R.
Don't know why those place gets so much hate! I had a great experience and rented from them 2 days in a row. Great customer service, very fast and friendly.
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August 2022 by Priscilla C.
They are supper slow waited for more than 49 min just to get some propane and there were 4 employees. Not recomendable to anyone.
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June 2022 by Angela R.
The prices are reasonable at first glance but factoring in gas and all that jazz, it is a pretty penny. They were out of the size we reserved and they upgraded us, which was nice. Drop off back went smoothly but I never got a receipt. Then again, the charges added up so I guess it's ok?
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November 2021 by Richard Alan Taylor
It was the best U-haul experience I've had to date they understood that a flat tire could hold up the process and allowed me to be a little late. And I was able to get there and turn in the truck and equipment IE. The trailer and pay the remainder and go about what I needed to do . Thank you very much U Haul
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November 2021 by Michael Feliciano
Had an appointment @7pm for a hitch installed. I drove 50minutes only to be turned away because they didn’t have a hitch tech yet they scheduled my appointment. Staff seemed a little bit in a hurry to go home.
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November 2021 by Layton Wieczynski
Gave us a tow dolly with part of the safety chain missing, as well as it being rusted as well.
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October 2021 by Chris J.
So my husband and I are moving to Portland and we reserved a large 26 foot U-Hal. We bought insurance and everything for it. We got a flat tire/ blow out and went to our closest U-Hal location, They were unaccommodating, and very short. We then had to come to the West Sac location to see what our options were. Elijah was working and was EXTREMELY helpful, kind, and had some of the best customer services skills I have encountered, anywhere. he is truly an awesome person and employee. We were able to get ahold of corporate U-Hal with Elijah's help and can't thank him enough. Luckily U-Haul was able to get us someone to come fix the blowout. We are now waiting for that service. Hopefully our move plan will stay the same due to the calmness and accommodation provided by Elijah. Thank you again for the help this evening,
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October 2021 by Ricky D.
Very unprofessional service, I came here 15 mins before closing and the 2 people that worked there, male and female, (one with a white Honda and one with a grey Lexus) literally closed the door on my face.Most likely because they didn't want to deal with a return super late and didn't want me to interrupt their very important conversation they had going on. Great customer service, highly recommended
