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February 2024 by Nick S.
LISTEN PEOPLE! I went in for an oil change. Upon check out i was told i had a nail in tire and it was patched. I said ok thanks. So i accepted the extra charge. A week later i noticed the front passenger tire getting low so i aired it up. Another week later (i dont drive often) i noticed same tire flat. I jacked it up and removed tire to find a nail. I called firestone and asked which tire had a nail. They said rear driver. So i asked if there was a tire rotation done. They said yes. So i asked where would the rear driver tire gone? They said front passenger. Bingo! So then i told them there is a nail in my tire. Then proceeded with: If this was an aptitude test given the circumstances, which would you best deem to be statistically plausible: A) I got a new nail in same tire. B) I had two nails (one was missed). C) It was never actually repaired. Or D) Some other unexplained phenomena. They opted for either A or B. So i took tire down to a local place for forensics to determine if there was evidence of a patch on the tire. It was conclusively determined that there had never been a patch on the tire. They ultimately repaired it at a different Firestone for no extra charge (after being told a refund was more effort than it was worth). Just beware folks. Gotta fight hard for what you pay for now days.
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January 2024 by Lia R.
Danny is amazing. Great customer service and totally restored my faith in trusting an auto repair location. He went above and beyond. YOURE truly amazing Danny!
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December 2023 by Utsav Lokinindi
I am extremely disappointed by the Manager at this location who originally offered to warranty out and change my rear wheel tiers. We scheduled time for doing the change and on the day of the appointment he flipped back and asked me to pay $750 (going up from $120+) and completing wasting 6-hours of my work time to take my vehicle multiple times to this location for reviewing & setting up the appointment and then only to cancelling it due him flipping on his original offer. ----- Just unacceptableI have been a Customer for 10+ years with Firestone but after this experience, I am never going back.
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December 2023 by sean chohan
Atleast ten years if not more I have been coming here and their quality is going down not good any more. They left the steering wheel crooked who knows what else is amiss after purchasing $1200 worth of tires here.
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December 2023 by Darrel B. Dilworth
I have a tendency to be IMPATIENT when I am not in control. I felt that the staff was hospitable, efficient, fast and friendly. I had a great experience with them and I AM GRATEFUL for the opportunity to share my experience with everyone who is interested in maintaining their automobiles.
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December 2023 by Tiffany Heacox
The staff at the West Sacramento Firestone location is always very friendly and helpful. I always recommend them to my friends! On this particular visit, Luke was awesome!
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November 2023 by TIERA BONTEMPS
This place is great for all your car service needs. They communicated very well with me through the entire process and I appreciate Verna for doing all she could to assist me. She provided wonderful customer service and I definitely will return to this shop for any additional service needs.
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October 2023 by Ric Listella
Firestone Complete Auto Care at this location is an outstanding automobile maintenance and repair shop. This location has expert staff and many bays to service your vehicle.This location is one of the largest and best run Firestone Locations I've had the pleasure to use.Give this location a try; you're going to be back again and appreciate their professional and curteous staff.If you find my review helpful, please click the thumbs-up ? icon!Thank you!
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September 2023 by Steve Derby
I made an appointment here at the West Sacramento location after a bad experience with the Vacaville store. The staff here is great! The service writer and office staff were very friendly and welcoming and the service was super quick and professional. Thanks for a great experience!Services: Tires
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September 2023 by Peter Benavidez
Quality service and no problem ever fitting me in when they can. I had a bad experience at the. 8051 Washington BlvdRoseville, CA 95678-5998 Location, which is just around the corner from my work. I choose to go to extra distance for this great service.Service: Steering & suspension repair
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September 2023 by Willie Y.
My car had an issue that they twchnicians saw while they were giving my car an oil change. They fixed it up very well. Though you just gotta watch out for when they try to upsell you on stuff.
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August 2023 by BlackOpsWetworks
Well for the most part they are pretty good, but the last time I came in for an oil change they forgot to put the dip stick all the way in to secure it all the oil drained out of the car, and I happen to be driving to SLC, so that could have been a disaster!! Luckily nothing really happen found my dealership down there took it in for a new oil change... but they won't be working on that car anymore safe to say?Services: Wheel alignment
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August 2023 by Hailey Spaulding
Whoever answered the phone is completely unknowledgeable on car services. And should never even be touching a vehicle. I made an appointment to get an inspection on my vehicle. When speaking with whoever picked up the phone I was informed. They don't do transmission work when I didn't need transmission were done I just needed an inspection to diagnose the problem the gentleman then told me that is won't be anything with the fluids it would be something with the transmission itself, which was completely inaccurate to what the problem ended up being. As a female that works on cars regularly, maybe hire better employees that actually have an idea of what they are talking about.
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July 2023 by Joseph Schlaman
This turned out to be a general customer service call center. I thought I was calling a specific shop. The rep was good in respect to her seeing the interaction all the way through until my needs were fulfilled. It was a bit unnecessary and probably slowed me down overall, but I was pleased to get help from someone who genuinely wanted to help me . The representative was dedicated to my purpose for calling and making sure my goals were met to my satisfaction before parting ways. FYI, I was trying to schedule basic maintenance service for my company owned fleet work truck. Firestone is a preferred provider by my fleet management company.
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July 2023 by joe nelson
Don't waste your time here. Go in with an appointment they tell me 2-3 hours wait time. I thought I made an appointment? And didn't look like a 2-3 wait with as few cars as they had ..
