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January 2024 by Jacob Koertge
Lindsey at NVFS is amazing. I had such an amazing experience with her as she helped me deal with an extremely frustrating situation with grace and kindness. You don’t meet people like this often, and I do not take it for granted. She and her team are amazing!
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September 2023 by Fernando Estrada
We took our company's Isuzu truck to fix an AC issue we have been having; we explained in detail that we could not leave the truck for more than a day and if need be we could bring it in again the following Tuesday. They were able to diagnose and fix our issue the same day without need to bring it again the following week! Exceptional service and we will definitely make the drive out from Stockton in the future again. On behalf of Alpine Meats we thank you!
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September 2023 by Christopher Rucker
Excellent service. Lindsey was extremely helpful/communicative throughout the process. Everyone I interacted with today were very helpful. Couldn’t have been an easier process.Service: Motorcycle towing
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June 2023 by Ant P
Excellent customer service, friendly, quick to help
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June 2023 by Stephen O.
Absolutely Awesome experience with North Valley Fleet Services!! I had an unfortunate moment at the gas pump, that led me to put the wrong gas in my commercial vehicle. (friendly reminder) always stay alert at the gas pump. Anyways after realizing what I did, and a few attempts to start my truck, and trying to get someone to tow the vehicle I became exhausted. Finally, someone led me to call North Valley Fleet, I wished that I had called them first!! The tow truck arrived quickly along with a friendly and professional tech. The professional demeanor was carried over to the service rep at the front desk upon arrival. A Big thank you from FIG MOBILE FASHION for all hands that saved my business!! Great service and fair prices. I will definitely bring my truck to these guys for future repairs. Thank you!! FIG MOBILE FASHION
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March 2023 by toledo tow
These guys are great people to work with, we've been working with them almost everyday for the past 2 weeks without a single hitch. Highly recommend. Thanks for everything Lindsey!
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October 2022 by Cornell S.
I would give them negative stars if I could! Service with integrity is definitely not in their interest, and I'll explain why. Recently there has been a surge in vehicle thefts due to the popular TikTok Challenge created by the "Kia Boiz" The video describes in detail how USB devices can be used to disable the ignition systems in certain Kia and Hyundai vehicles allowing thieves to steal victims vehicles. Well, I'm a victim of this trend and my car was stolen. The car was recovered by police and towed and stored FOR ONE NIGHT by the folks at North Valley Fleet Services. When I went to their office to get my vehicle, I was handed a 572.00 release invoice! For one tow and an overnight hold at a tow yard! I explained that I'm the victim of vehicle theft and I couldn't afford this, but they didn't care one bit! I was told either pay today, or leave it for later but daily storage fees would apply. So heartless; so cold, no leeway, and zero willingness to show some goodwill to a victim of car theft. Faced with an inevitable loss, I signed the title over to avoid future penalties of "storage fees". These folks are in business to prey on the weak and less fortunate. I could've come up with some money within two weeks, but how can you save for their fees if they're just going to gouge you for daily storage? Whoever owns this place I say to you that I'd rather not have someone smile at me while you're doing me a disservice. You could've gained a lifetime customer if you'd have showed some simple courtesy and given an opportunity to get some affairs in order. I'll let the universe deal with you and your associates; I've made peace with our loss and being victimized by not only the criminals that stole my car, but by your business as well.
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October 2022 by Ray Aza
Be aware of this company with the corrupted Drives One of his employee named Mike he is very aggressive he has serious anger management issues and very rude I wouldn’t deal with this company at all God knows who is the owner to let someone like him to present his business
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September 2022 by Omar B.
Mike was wonderful and very knowledgeable about what was needed to get me back on the road !! They are very profesional and they know what there doing!! They we're also way way cheaper then other shops around town!!
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September 2022 by Amy B.
I picked up my car from North Valley Tow today and the staff was amazing!! They went above and beyond for me and my vehicle to be released in a timely manner and at a fair price. Best customer service at a tow yard that I've ever had! They felt like family, loved it. Anyone who gets the pleasure of doing business with the manager, Lindsay will have a great experience. Lindsay took the time to follow up with me while I was waiting for my car to be towed away, even after she left the office. I would highly recommend this company to anyone. Very pleasant people, very professional. I'm a very satisfied customer.
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August 2022 by Benjamin G.
Lindsey is by far the most accommodating person I've met in this business. As soon as I arrived to pick up my car Lindsay and Tal greeted me with open arms. She was even willing to stay later with me to pick sure I was arrive to retrieve my car. That is true customer we give and I will never forget it. If you are working with Lindsay and Tal you are in great hands! :)
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July 2022 by Phil Hofland
Ordered and old and obscure part. The young lady on the other end was paitent , helpful, and facilited the transction flawlessly. Nice to have a working parking brake again on the old Isuzu flatbed.Based on this experience I'll be back. Absolutely.
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May 2022 by Vanessa V.
Over the weekend we had our company dump truck towed. I dealt with Mike the manager in the towing department. Not only did he yell at me, cussed me out very bad, but he repeatedly said you people, he knows Im Mexican. Went in today to file a complaint, mike gave me a call later on today. He now justifies why he yelled and say it does not matter if you're a woman or a man I will talk to you the same. So now he is sexist. This company needs to do more when their worker does wrong.
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March 2022 by Thomas Bennett
The entire service staff is incredible!I am a bus driver for charter school with 2 buses. They treat me like I have a fleet. I would highly recommend to anyone who asks. Couldn't ask for a better team to work with!
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November 2021 by Patti L.
My review about 10 days was for their towing services. This review is for their repair service. Again, I would give them 10 stars if I could. Absolutely the best customer service I have experienced in a very very long time. They worked us in despite being extremely busy. Went through the motorhome, itemized a list of parts, called with a quote for parts and labor and gave us a timeline when things would be completed. Because there was rain in the forecast and our windshield was cracked and therefore leaked, I asked if someone could go out and tape across the top of the windshield to prevent water from getting inside. Went to pick up the motorhome and work performed was explained, windshield had been taped as requested and price was a little less than the quote. The communication between the tow driver, service manager, service advisors and mechanic was seamless. Motorhome ran great on the trip home which was the best testament to the great work North Valleys did for us. Would not hesitate to use them again should the need arise.
