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March 2024 by Dave Sears
James, , .W. Capitol Public Storage Mgr.We wish to sincerely express our thanks .Professional detail information and the extra efforts to resolve issues and definetly above and beyond toward our account needs and support.Thank you James.
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March 2024 by Dolores. WRIGHT
They try and help you decide how big storage you need.
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March 2024 by Dan Fandavro
They started me off at a competitive rate, and 4 months later slapped me with a 26% increase in fees. Once they get you in, then they take advantage of the fact that it's going to be such a hassle to move to another location.
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March 2024 by sarah jetson
James is awesome. I had several questions and concerns about getting a public storage space and James was very professional and explained to me in great detail everything I needed to know about the facility, the storage sizes, and made me feel more comfortable about the safety of my items being stored. I am definitely glad that I chose this place versus the other storage options available.
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December 2023 by Sam Marino
Manager He's been very helpful Knowledge and Customer care and support. I'm very excited and happy to recommend to anyone including family and friends. Thanks Again for the Amazing and Great service.
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December 2023 by MrsLavalle Medina
Paz was very friendly,great customer service and very helpful . We appreciate our experience with public storage because of this young gentleman. Thanks again ? God bless
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December 2023 by Krystale Mirabelli
My experience with moving here was great, very clean environment and James was so helpful & polite just amazing.
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October 2023 by Jeffrey Pauly
Had nice experience with Maria at public storage.She is very nice and I'm sending my friends here
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October 2023 by Sinisa Fakalata
In search of storage units on a Sunday. Luckily we stumbled upon Public Storage W Sac. Nick was on site to help and had us signed up and in a unit within 20 minutes! Customer service like this needs to be recognized. Hopefully with a promotion & raise! Thanks again Nick!
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September 2023 by Christopher Thomsen
Nick the gentleman that got me into my new unit went above and beyond to help get me in and out as easy and quickly as possible along with a very detailed summary of what I need to know about the facility. Kind, friendly, outgoing and Nick is definitely a great asset to your company. Thank you!
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September 2023 by Andrii Pysmennyi
The property manager Nick was really helpful and friendly. Help me a lot with everything that I need. Great service
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September 2023 by Traci W.
I have had this storage for 2 years and was able to move my things out finally. There was some confusion with the District Mgr and having my lock removed.Nick was great and he gave me information for a locksmith. He was very helpful providing solutions to my problem. As I waited in the cool/AC front desk area waiting to let the locksmith in, Nick and I chatted. He was very friendly, kind and made me feel welcomed. He even came by to check my unit to see if the locksmith was able to remove the lock and how my move out was going.He's fantastic and much more present and engaged than the prior Property Manager from 2 years ago when I first moved in.
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August 2023 by Carolyn R.
No stars. I have been at the west Sacramento public storage for a little more than 5 years, 10×15. My rate was raised numerous times, twice during COVID, hit them while it's hard. The rent for the last month I was there was $350. Less than $100 when I got it. I asked them to pro rate four days so I could move my stuff after the first. I had to pay the entire month, to move out. No pro rating. Then in the middle of the move out month, a truck trucking out abandoned storage unit full of stuff, sees us sorting through stuff and decides to call police saying we were stealing because they have had issues with theives braking in, to which I was never notified, anyways we left to get water and the police were there, they pulled us over then at gun point painfully cuffed us while they made contact. Then apologized and said sorry for the mix up. As for the facility there are No cameras, there are bats are living in some units, mice as well. In my unit when I was leaving there wasn't a lot of mice poop but the poop was in my stuff. They just got a new manager but the other one was never in the office when I called. If your late with a payment they cut your lock after two months then when you pay you have to buy a new lock. Thanx. Also when we first moved in, either the guy on the other side of the back wall cut or we didn't notice it was missing the top of that wall, anyways he climbed through there and rummaged and stole stuff. Thank God we caught him before he emptied it, we told the manager, he said make a claim with the insurance and never fixed it we had to. I recommend getting storage somewhere else that has camera's. Make sure you walk the facility and see if mouse poop is out side the storage doors. It would flow out from the accesss door across from us like you wouldn't believe. When you do that make sure that it's in the evening so if the bats are there you will see them. I think the worse part is my boy friends friend rented a unit the month before I moved out a 20×20 and the rent was $84 a month for 6 mths then would go up to $96. That was the last straw. My rent was three plus times higher for a smaller size unit. In my opinion that's price gouging and when the state is in a state of emergency rent can not be raised, COVID, they did it twice. I'm not sure what % they are allowed to raise it, it doesn't matter they constantly raise it till the price is at least three times what a new customer is paying. It's just wrong. If price rates are based on the rise and fall of the market how is that guy's rent three times less than mine. If I could do it all over I would not have, in a million years rented a unit there. Incase you feel you need to know I got the unit Oct of 2018 and moved out June of 2023.
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August 2023 by Rachael Webber
I wish I could give 0 stars, had a terrible experience here. 2 days into renting out a 10x10 my unit got broken into and tons of items stolen. I am still in the process trying to get compensated, however I do not recommend trusting this storage place. Horrible, horrible, horrible experience.
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August 2023 by Casey Zagar
Been here a month already got my unit broken into and the two next to me were as well the cheap locks there's no alarms the cameras are wouldn't recommend this place for anything