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June 2024 by Jalessa Williams
Wait times were kind of crazy for anyone who didn't have an appointment but the team worked together and diligently to get patients in and out. Carlos made sure to reassure and update those who were waiting that as time permits they would be served as fast as possible. I had an appointment and my wait wasn't too long. Carlos is the BEST phlebotomist I have ever had. He communicated with me, inspite of it being busy. He has a positive attitude and also drew my blood without any issues! I absolutely didn't feel it!!! Being so transparent, if I ever have to get blood again I am requesting him because I have veins that roll so easily. I super appreciate him and his hardwork.
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June 2024 by Sergiy P.
People are nice and friendly! If you schedule an appointment usually it’s in and out!
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June 2024 by Jessie VelA
The technicians are great and very friendly the room s are very clean and organized
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June 2024 by Michael MacIntosh
Super easy to book appointments, in and out fast, skilled and personable blood draw people. West Sac is by far the best Quest I've ever been to.
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May 2024 by Boogabaah Weesnaah
Quick and easy to make an appointment online. The check-in kiosk was fast and simple to use. The wait time was a tiny bit longer than I expected because they were helping a family with a small child but they zipped right through everyone waiting once that appointment was done.
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February 2024 by Kylie Overton
I came in as a walk in this morning. I filled out my information on the kiosk, then sat(only about 10 minutes) and waited for my name to be called. The woman that helped me was friendly (had beautiful earrings on) and knew exactly what she was doing when drawing my blood! completely painless ? very happy with my experience here. I will definitely be back to this location
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December 2023 by Savannah
I’m very pleased with our experience. The nurse treated my mom with respect and she was very nice ? We booked an appointment and they took us right in! My mom’s appointment was at 3:10, and we were already leaving the parking lot for home by 3:15. Also, they have really cute stickers ?
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November 2023 by Nadia Ancheta
THIS PLACE NEEDS TO BE SHUT DOWN!!! I am horrified of how inhumane my son and I were treated there. I understand people have their own problems, but for the sake of the children, please show up to your job and be professional about it. You never know what shoes someone may be walking in and one day you might be in theirs! April Flores, please kindly fire Sara Nickson! Incompationate waste of a person!
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November 2023 by Quality Repair Services
I had a very bad experience with this location the wait time is too long and the employees are very rude
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October 2023 by Shaista S.
MANAGEMENT !! you guys need to retrain your staff or go over the rules again or something because they are treating patients very very poorly there are many reviews about how they treat people and you guys are doing nothing about it. walk-ins are either scared away or they have to wait hours and hours were there is no appointments in the waiting area For well over their grace. There is also a screen that patients can see of how many people are being served and how many people are on the appointment list you guys need to do better you can do better employees are just there for the money not the patients and that is not fair for the sick. Go there as a standby because they really have to go. If you guys don't like standbys, get rid of the option to check in as a standby so everybody would have to make an appointment. They have a disgusting attitude towards the people who they need to be serving. Very unprofessional !!
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September 2023 by Michelle Lee
Poor customer service. The person we talked with is very rude. I have been to different laboratory clinics, this so far the worst.
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August 2023 by Luis M.
Quest Diagnostics Lab in West Sacramento, Stone Blvd. is the most terrible and vicious test lab. If you're a walk in, and you are not a white race, they'll give you a bitter lesson. You can't ask any employee. Having no appointment is just an excuse for abusive treatment of people they don't like. They'll make you sit and wait for nothing, and you know there is no client inside the lab. No one to talk to. You wait and wait until the lab close or you quit after hours of waiting.
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August 2023 by Justin Royale
Rude staff! So annoying!
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August 2023 by Pedram X
Disappointing customer service! I’ve interacted with this middle-aged short-haired woman a few times, and every single time she sounded very rude & offensive!Quest District Manager, are you finally gonna do something about it?!!Because there were a couple other people in the waiting room who definitely shared the same opinion, specifically about the aforementioned individual!More vigorous training to teach the staff how to appropriately interact with the clients would be a very good start I guess!
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July 2023 by David Gleason
They wait times are horrible, there's no way to easily drop off samples, no way to contact testing locations, and they seem to ask for all my basic information every time I go despite them re-entering it in the computer each time?! If you have an testing facility, go there! Avoid this company at all costs.
