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January 2024 by Armando Moreno
It’s always down for some reason only on Fridays this branch is pretty bad
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October 2023 by Addis G.
Rude as hell, would never come here again and I should've read the reviews. I had my mask on and came here to exchange currency because I was confirmed to be able to do so as long as I have an account. The guy snapped immediately saying they don't do that here, then asked if I even had an account I said yes I do that's why I came here. Then he tried to ask with his voice raised all dramatic if I'm trying to buy foreign currency, why would I be trying to do something stupid like that? He acted like the reason he was talking to me like that was because he couldn't hear but I lowered my mask and he was still talking crazy to me. Talking about he couldn't hear me when he had a whole bottom grill in drooling while he talked but I could still hear him clearly. He told me it'd be another 5-6 mins to talk to someone else they all proceeded to take their time, just nasty as hell here. Edit: It was Fanar Almosleh that I spoke to, very disrespectful man
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October 2023 by Nicholas V.
Fanar Almosleh, an outstanding employee at US Bank: I had the pleasure of being assisted by Fanar Almosleh at US Bank, and I must say, the service was nothing short of amazing! Fanar truly goes above and beyond to ensure customers have a smooth and positive banking experience. Fanar's attention to detail and professionalism are truly commendable. They patiently answered all my questions and provided clear explanations, making me feel confident about my banking decisions. Fanar's dedication to their job is evident, and it's clear that they genuinely care about helping customers. I can't thank Fanar enough for their exceptional service. If you're looking for a knowledgeable and friendly banker, I highly recommend reaching out to Fanar Almosleh at US Bank. They made my visit to the bank a breeze, and I'll definitely be returning for all my banking needs. Thank you, Fanar! You're a true asset to US Bank. Five star rating!
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September 2023 by ray ornelas
Usually has 2-3 tellers working all the time so lines move quickly.
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August 2023 by Daniel Arellano
Tellers are really rude here they don't have any customer service experience at all, they throw your credit card & receipts, mumble hello and thank you. I only come here if I have to.
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June 2022 by Kristina N.
I am a Sacramento street woman. Yes. Homeless, but I have reliable income and I was looking for a safety deposit box to keep my passport and important documents safe since I'm on the street. US bank ran me through the wringer. Gave me a bazillion hoops to jump through. In the end I couldn't get anything at all and I wasted 4 hours. Thanks.
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May 2022 by James C.
Went in the bank three weeks ago to open a new account and they took my ID and l my driver's license and they photography and copy everything.And two days later I couldn't put any more money in the bank or take any out if I use the card it gets declined went to the bank three times about this now going over 72 hours later nothing been done, very bad customers service tomorrow I will close my account please don't bank at Us Banks it's not for people of color!
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February 2022 by Tyler Barnes
Waked in today around 3:30pm to ask some questions on opening a checking / savings account. There was nobody in the bank lobby and 3 bank reps at their desk and one teller. I was told no one can help me without an appointment, again there is nobody in the bank. They couldn't take 10 min out of their day and answer some questions. If I'm getting this bad of customer service now, what is it going to be like if I opened an account? It just crazy to me how unhelpful people are these days. To look a potential new customer in the face and say they can not help you, I just don't get it. Where has good customer service gone these days.
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November 2021 by M. Torres
Only place that set up an acct for me without an appt and only $25 to open an acct. BofA wanted $100 and chase wanted an appt later this week.
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June 2021 by Kuiana Abraham
Not my bank but please change the American flag outside that's Falling apart. Thank you
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May 2021 by Вахтанг Панов
Only one teller working. Waist alot of time inside. Very often ATM machine don't work. Very slow stuff ?
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April 2021 by Dom Robey
Had an amazing experience setting up my account with Fanar A. I would highly recommend it, very kind and helpful through the whole process of switching banking over from union to U.S. bank.
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April 2021 by Linda Ochipinti
Great notice was fixed
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September 2020 by Kristina Pagluica
ATM was out of order. So I had to go in.They have horrible attitudes.I walked in the cashier is wearing gloves (completely fine don’t have a problem with that)but you have to sanitize or change them between customers; otherwise,you are contaminating everything you touch. She asked me for my bank card, so I asked her to change her gloves first. She had an attitude and made snarky remarks for the remainder of my transaction.
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August 2020 by Dmitry Kras
Too much to wait in line. Just one cashier for 10 customers! And too many employees are doing nothing behind the tables
