Vetco receives strong praise for its service and staff, with many reviews describing the experience as amazing and awarding five stars for the actual service. Employees are noted as being absolutely amazing, wonderful, informative, and cool, with specific mention of their friendliness and passion. Staff members are highlighted for being helpful, answering all questions, and providing education to customers in need, making clients feel happy and eager to return. The grooming service is also cited as amazing, with groomers willing to work patiently with pets that have trust issues. However, a significant criticism is repeated regarding prescription flea medication. A customer reports that medication costing over two hundred dollars did not work for indoor cats or a family dog over a period of two months, despite a flea-free environment. This experience leads to the advice not to waste money on these prescription meds, with the assertion that fleas are now immune to them. The products for sale in the store are otherwise described as cool. The overall sentiment is that the staff's excellent and personable service is the key strength, creating a welcoming and helpful environment that encourages customers to keep coming back.
They’re terrible on the phone! They hung up the phone everytime pretending the call is bad.
November 2023
Vanessa is absolutely amazing!!!! The most informative employee has answers to all my questions!!! I am so happy on my experience!!! Will be back thanks to her
August 2023
this vet does not know what’s she’s doing or saying
