Victra, the local Verizon Authorized Retailer in Westlake Village, CA, strives to provide the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have praised the store's exceptional service and assistance. Amir, a store employee, has been described as going "above and beyond," working late into the night to help customers and demonstrating excellent customer service. Dorian, another employee, was praised for not only resolving a customer's issues but also teaching them how to use their iPad correctly. The store's staff has been consistently recognized for their patience, expertise, and ability to handle complex situations. Customers have expressed gratitude for the staff's efforts in setting up new phones, changing plans, and resolving various account-related issues. The store's representatives, such as Richard and another unnamed employee, have been commended for their professionalism and for providing a great experience. Overall, Victra has earned a reputation for its exceptional customer service, knowledgeable staff, and commitment to connecting technology to the lives of its guests.
Today’s experience was amazing. The team at the store bent over backwards. Not only did they switch my account back to Verizon, they took a lot of time dealing with issues we encountered with kindness and patience.
September 2025
Staff was kind, super helpful, and quick with helping get me set up! They were also very knowledgeable about the latest plans, phones and accessories available!
July 2025
I had the pleasure today of working with RANDY. He is incredibly knowledgeable and very personable. It made the experience of setting up a new phone very pleasant.
