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February 2024 by Sierra Christy
These people send me mail and come to my house CONSTANTLY! I’ve asked nicely so many times for them to not bother me anymore and I’ve had it. Maybe this will get their attention since clearly they don’t understand good customer service. No means no!
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December 2023 by Andy Templeton
Upset. I upgraded my iPhone 12 to a new iPhone 15 pro. I paid for the device in full explaining at the store that I would need it unlocked for a trip to Asia in a few weeks. I was told the it could be unlocked after the credit card cleared (a few days). When I called customer service today I was told it takes 6 weeks to unlock a new device, no way around it. Now I have to go back to the store, return the new phone and reactivate my old one. I contacted Spectrum several ways. No one that I talked to was willing or able to contact someone with the authority to help me. They just quote policy.
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December 2023 by Glen Gunnerson
I disconnected my internet, and needed to drop off my equipment.I made an appointment online, they had me in and out in 5 minutes!Good job, guys!!
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December 2023 by Mark “The Shark” Lacroix
This is the Most Disgusting way of treating People that are trying to pay there bill's!! Total Company Low lifes!! 5million People understand I tell the Trueth!! Mark L.
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November 2023 by Bikes, Burgers and Blues
Cancelled my cable (direct TV) called customer service was told to turn in my equipment. Went to the att store, was told to call customer service, customer service said to take the equipment to UPS/FedEx they'll send it for you.
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November 2023 by Anya J
Where is the store?? You have been a liar since day1 i got the internet. Bought the phone with you for tread in. Apparently said just to be credit for those money?!? Now I cancel the internet still using your service for my phone first I got the internet you said eventho I cancel it it will be 29.99 per month now it is 39.99? Ok sure whatever. My credit can’t even be use toward my internet payment can not take that money out. Oh yeah this is really nice isn’t it? First time I got the internet the manager at the store in Santa Ana told me the internet will be 39.99 for 2 years… but dude it was not lier one don’t tell me to contact you because I did so many times so so many times. This company is a lier since day1 now I stuck with the phone service that I have to use with the credit I don’t even know it will work. Thanks
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October 2023 by Deborah R.
Went into store to cancel service, after verifying who I was and answering why I wanted to cancel service, he said OK we can help with this. Then, after refusing any upsells he says " I'm sorry, you are not authorized on this account" So he can add services to the account for ME, but not cancel the account! They need to get their act together!!
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October 2023 by Jim Cassidy
Sux sorry, company not store!!! It's funny how many poor reviews are on here, sad actually but many of us are forced to use this company so they give away all kinds of stuff to get new customers and gouge those of us that have been long term customers and make us work hard for discounts when we've been with them. No one cares cause the company is about greed...
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October 2023 by Derek Roberts
Amy is great the most bestest customer service go to her directly very professional happy and smile on face
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September 2023 by A Z
Worst than the DMV. Horrible and arrogant manager. Bald Caucasian.. going to frontier after having this experience.
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September 2023 by A.j. Lopez
What can I say? I'm forced to use Spectrum because it's the only cable available in my area. They've cut off my ESPN and ABC stations and blamed it on Disney.I've had service interruptions during the Super Bowl and Masters Golf tournament. Once I figure out streaming I'm gone.
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September 2023 by Pedro F
Can’t leave 0 stars , so no matter what time you get to the store if people made an appointment, they are priority and you have to wait DMV like
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July 2023 by mike lopez
I had my DVR Box for 10 years it was working great but Spectrum forced me to get a new one. They have No Good Boxes at these stores. Very low inventory and they are all BEAT UP USED and don't work!
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July 2023 by Mina Mikhael
worst customer service i’ve ever seen in my life, i waited for almost one hour to return router and modem
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May 2023 by Austin Etzold (ColorCopies)
Don't let them port your cell phone number without checking if your phone is unlocked. Will cause problems if you don't.
