PetSmart is a large, clean store with a good stock of products for many types of pets. The staff are frequently described as nice, patient, helpful, accommodating, and polite. Many customers report great service, particularly for pet grooming where a warm and gentle groomer helps nervous dogs leave feeling refreshed and playful. The dog training service also receives high praise for effectively building a puppy's confidence. However, the store can be understaffed, which sometimes leads to outdated sales tags and delays. Several customers have experienced significant problems with pickup and delivery orders, noting that items are sometimes not ready, staff ignore waiting customers, or frozen deliveries arrive on the wrong day. Despite these service inconsistencies, the helpful staff and successful grooming and training services encourage repeat patronage.
Well stocked of puppy food, treats toys and bathing aids. Friendly staff!
July 2025
Omg, the staff at the hotel, is so sweet and take such good care of my Marley lynn. They are truly amazing. They gave me a thank you card. Thank you guys so much.
July 2025
Always clean and tidy, friendly and super helpful staff
