PetSmart is a large, clean store with a good stock of products for many types of pets. The staff are frequently described as nice, patient, helpful, accommodating, and polite. Many customers report great service, particularly for pet grooming where a warm and gentle groomer helps nervous dogs leave feeling refreshed and playful. The dog training service also receives high praise for effectively building a puppy's confidence. However, the store can be understaffed, which sometimes leads to outdated sales tags and delays. Several customers have experienced significant problems with pickup and delivery orders, noting that items are sometimes not ready, staff ignore waiting customers, or frozen deliveries arrive on the wrong day. Despite these service inconsistencies, the helpful staff and successful grooming and training services encourage repeat patronage.
I love it there they take great care of. My dog. But do not buy their coupon book's for 15 dollars. Nothing in it anymore
April 2026
I had a wonderful groom for my large dog at PetSmart today. Julianna was so kind to my boyfriend and me, and really took such great care of our dog. We’ve had bad experiences with groomers in the past, but this experience was way different. We’ll definitely bring our dog back here again in the future! 🐶
November 2025
Well stocked of puppy food, treats toys and bathing aids. Friendly staff!
