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February 2024 by james liguori
Amaris V is outstanding. I switched from being a 20 year android user to Apple. She was accommodating and knowledgeable. Amaris provided insight into how the phone worked etc. Excellent Service.
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February 2024 by Lupe Gutierrez
Amaris was very pleasant and answered all my questions. She was delightful.
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February 2024 by Stella Moore
I came in today(Feb 1st) and was looking for a replacement charger for my phone.Banezaa was super helpful and showed me a great charger!!Thanks Banezaa!
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February 2024 by David Spita
This location doesn't offer any of the advertised deals and contracts. Probably better off going to the Santa Rosa college Ave location.
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January 2024 by Sonja V.
I thought this was alegit Verizon store but its a knocknoff, foogazi, generic, dollar store verizon . Theres a mid 20 year old tall dark haired guy that walks around like hes the phone god but seems like he hates his job. Doesnt offer to assist his co workers in any way...another employee is actually probablly the smartest of the bunch and the most helpful...shorter, tan, long black hair but the biggest mistake of a hire is the girl thats about 5 foot 7, light skinned, mid length dark hair. DO NOT let her touch your phone. She will disconnect the wrong line, lack any knowledge of how to fix her royal Eff up and play dumb when someone asks her what happened and claim zero responsibility. Wasted 4 hours sitting there while her co worker tried to clean up the big dummys mess, was on the phone with like 4 other verizon techs and they couldnt even fix her royal eff up. Finally someone with a brain got on the phone and fixed it 5 hours later FROM OUR HOUSE. So save some time and a headache and go to SR Verizon on 4th street. Avoid this place unless u just need to use the bathroom
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December 2023 by Fahad Muwanas
Me and my wife went to get a new phone and since this is the closest Verizon we went to this location . This is the rudest most careless employees I’ve ever seen since no one acknowledged us despite that the store was empty and after 15 minutes of waiting we asked one of the employees if she can help us and her response was “ sorry I am done with my shift “ and she left the other employee (Jesus) was stretching his legs on the chair doing nothing and when we asked for help he said he was busy. Been with Verizon for 15 years and I’ve never seen such actions , made me consider switching. Drive to Santa Rosa better than dealing with this disrespectful teenagers . And don’t bother wasting time reaching out any customer service
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December 2023 by celina aimo
Woman in the store didn’t see my appointment on her end and instead of being professional she just said “yeah ok” and shrugged her shoulders. Went to another location and they mentioned that numerous people are starting to complain about the Brooks road location and their unprofessionalism. I spoke to a manager about it and I don’t think she’ll enforce much better behavior.
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December 2023 by Jeffry Burgess
Deep appreciation for Jayson. Beyond helpful, courteous and professional. World class customer service.
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December 2023 by Kim Zander
Vanessa was super fast and took care of my phone issues with a big smile and great customer care I can’t stop raving about her!!
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November 2023 by Yesenia Medrano
Rude customer service. If you are on your lunch break, take it elsewhere, not in the front store. My dad, who is in a wheelchair asked an employee for help, and her response was I’m on lunch. Don’t bother me. He obviously responded defensively. They refuse to help him there now. I’m very disappointed with this service. This was the first time we encountered service like that in this store.
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November 2023 by Del Tyree
Customer service was good, but not a good soda shop for a new phone. Hardly any phones on display like the pixel
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September 2023 by Analena Salinas
the gentleman who helped me was very nice. the reason for the 3 stars is the $500 difference between Verizon vs T mobile on phone prices. if you get a phone line you get a discount. 1 phone line cost $90 vs t mobile $50 plan i’m on. this totally discourage me from asking about 3 line deals. i used to have verizon back when they had more towers then t mobile and back then i felt it was worth it to be with verizon, but now t mobile has more coverage then verizon.
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September 2023 by Peter McCutcheon
Quiet store at 1pm on a Fri. The staff took care of all that I needed. They were kind, knowledgeable & competent.
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September 2023 by Kathy Lebs
Knowledgeable staff and excellent customer service.
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August 2023 by Gene Serafine
I needed to replace a damaged phone. The service from Amaris and Maria B. was immediate and excellent. The store had the exact phone that I needed to replace. I was very happy to resolve my dilemma. Thank you.
