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October 2023 by cliffclof
No worthwhile return policy. Shop at Lowe’s or Home Depot where they have better relationships with their customers even without trying. Bought p traps there and had to install them in Nevada. Took three trips to get it installed and when I went to return the unopened parts lady gives me a 30 day return policy spiel. No thanks. I thought I was supporting a smaller local shop. All Amazon and Home Depot for me now. Bye, Ace.
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September 2023 by Frank Carmona
I ordered $90 worth of Kilz primer for store pickup. In store associates and older man that was standing outback were not friendly at all. Definitely didn’t feel welcomed. I’ll stick to Lowes.
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September 2023 by Anne D.
Great place to get things that may not be carried in the larger big box hardware stores as well as some of the same items as well. Super convenient location & easy to get assistance if needed.
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August 2023 by Jules B.
Me, hardware and fixing things is like oil and water. Home Depot didn't have what I was looking for, therefore an employee recommended I check out Franklin's Ace Hardware. Luckily, Franklin's had what I needed for such a steal (meaning excellent price). An employee who goes by the name of, "Cash" was able to find the part I needed within the store. Then, Cash went above and beyond, when he offered to fix the problem on my car with the part I purchased from Franklin's. Now that's Yelp worthy service! I was very grateful and impressed by his FIVE star customer service. Thanks Franklin's and Cash for adding a bit more awesome to my day. Small free parking lot in back of the store.
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July 2023 by Tracy L.
I love Franklins. They are always helpful and very knowledgeable. They take the time to find you what you need and go the extra mile to show you what to do. On todays visit I want to thank Tim. He showed me how to fix my toilet and it actually worked. Now it runs perfect Instead of a $100-150 Plummer call I spent a total of $10.00. Very happy customer.
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June 2023 by vegan organic salon
I will never go back to this place ever Big place like that it doesn't have bathroom to serve the patron and theclines You don't want to go there The cashiers have so rude And they don't even recognize their own clients So if you have an emergency bathroom at hardwood Franklin they will not let you use it. It's kind of against the law Lawyer will be contacting hardware franklin????
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June 2023 by Jess M.
I love Franklin's Hardware, one of the last old school stores in the valley. My friend says she doesn't like it because the employees "lurk," I told her they are not lurking, you just don't understand customer service. They are there to help (you don't have to walk around for 10 minutes looking for someone) and the people who work in that store know their stuff and are truly helpful. They will help you find the right screw, gasket, etc., recommend the right product for the job (helped me select the appropriate caulk recently), cut keys, and even replaced the screen on my damaged patio door. Terrific business, shop here everyone so they stay open forever!
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May 2023 by Michael Dicken
Harry was especially helpful with my project. Definitely recommend this business highly
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May 2023 by J RUSSELL COUTURE
Not Good Customer Service Over The Phone. Now I don't even wanna go in there. Thx ACE
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May 2023 by Richard R.
In this day of less customer service and big hardware chain stores with employees who seem to never be around when you need them, Franklin's Hardware is an answered prayer. They are GREAT!! I had a problem and Enrique was outstanding in his effort fix my problem - a 3-hole punch with one sticky middle punch. I had tried WD-40, but it was still sticking. Enrique found a special lubricant, and it worked! No charge!! I was ready to trash my puncher and buy a whole new one. Thank you, Enrique! You saved the day and my 3-whole punch!
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April 2023 by Damian M.
Best Hardware store in the valley. I highly recommend giving them a shot for all your hardware needs. Much more personal than Home Depot :)
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April 2023 by Rigo B.
Purchased a new car key and car FOB's for my Hyunday Veloster. I had a great experience working with Kia. He programmed my car FOB's and did an excellent job. I am very happy to have my new car key and FOB's. I recommend this place.
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March 2023 by Jason W.
Beyond amazing customer service. I went in for a specific air filter, voltage tester and WD40. The associate was extremely helpful, attentive, and knowledgeable. Parking/entrance is in the back and not on Ventura.
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January 2023 by Dawn B.
This place has been in business since 1952 and they have people that work here that know what they are doing, and can give good advice. Plus, they're friendly and treat you like they want your business. You could go to a big box store but why? When you can get good help, you can get lots of products, you get personalized advice, you have a person that knows what they're doing the help you and actually can have a very good interaction with you person-to-person. Why go anywhere else? If you garden, they have all kinds of gardening things plants also. You wouldn't know that from the front because they're right on Ventura Boulevard, but if you go in the back and park in their private parking lot, walking into that green is like walking into a slice of Heaven in busy los angeles. If you want to feed your plants organics, they have all that I can give you advice on them. You will not find that a big box stores. The blonde lady that was in the garden area seems to know her stuff and was very warm and friendly. . I came in to get a key made, and Caryn helped me . She was warm, personable, give me some options for the key, gave me some advice on the keys really impressed with her warm and customer service orientzed manner. It's up to all of us to keep small business and business so we have choices. You won't be disappointed coming here if this place has everything I could spend all day taking pictures of everything they have. If hardware stores intimidate you ask for help people offer it freely when you get in there and no one makes you feel like you're not welcome And all that adds up to a really great experience..
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January 2023 by Paul G.
Stopped in to make a hard to find purchase. The level of service there is exceptional and the person helping me took his time even though it was a rather small purchase. I went back a week later to buy a patio heater rather than going to a big box store .I try to buy all my hardware needs at this independently owned business .
