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January 2024 by Chef Andrew O.
Just tried to cash a government check issued by wells Fargo and the teller was rude. She refused to cash the check because we looked like out of Towners and because my drivers license was from out of town. Wrong! We live off linda lee dr in yucca valley. Literally will never use this bank again.
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August 2023 by Robert Ruedas jr
Only 2 ATM machines outside on the sun and only 1 ATM working.
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July 2023 by SM F.
Really ZERO stars! Omgosh this is THE WORST branch I have EVER experienced!!! The branch "manager", Wendy Gonzalez has HORRIBLE communication skills, not to mention a crappy attitude and a condescending demeanor. So it's no surprise that banker Elizabeth Ruiz is a cookie-cutter version of her management leadership. They are not worth my energy and exhaustion to rant on about the disastrous and disappointing visit in details. My advice is do not waste your time. I have been a Wells Fargo customer for 38 years, and it's unfortunate that such individuals on this earth most likely less than that time, are the determining factor for my decision to end this banking relationship permanently.
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May 2023 by Mitch Conner
Just completely the worse bank. Like to discriminate against those who don’t bank with them. There’s a reason why I choose not to bank with them and it’s just all around bad customer service.
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May 2023 by James Davis
The teller got rude with me implying that I was wasting her time and that my transaction could be handled through the app , and that my money would be available in the same time frame. I have used the app twice to make deposits ( My biweekly paycheck ) and both times they have been put on hold. Once for four days and this current time twelve days! So thank you to the Karen that made me feel as if I wasn't welcome in the bank. My rent will now be two days late and I won't be eating for almost two weeks. I will be closing my account as soon as I possibly can.
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March 2023 by John Jacob
This is the worst Wells Fargo branch in California I'm convinced. Please do not come here. Karen and Suzy should be fired. They are both terrible.
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March 2023 by Randy Morrow
No line leading to the helpful, beautifully smiling ladies behind the sneeze guard. Since two of them had no customer at the time, and instead of just skating by, they also assisted my teller with my issue, voluntarily. ? Refreshing. Good job.
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November 2022 by Terrance Kayton007
This 1 lady gave me THE WORST banking service I’ve ever received. This Mexican American lady was SOOO rude, twice when I went in there, she avoids people in line and walks around like she’s gawds gift to accounting. If you are Hispanic she’ll do cartwheels for you, any other race she acts like we don’t even exists.I live about 20-30 minutes away so I went in one day to ask for $40 worth of quarters. She said that was too much because they were in a coin shortage. (This was NOT during the pandemic, mind you) Meanwhile, I’m watching her deposit hundreds or even thousands of dollars left and right. She made me stand there and wait at (not exaggeration) 20-30 minutes, at the register walking around me, avoiding eye contact because I wouldn’t leave, I thought that was a ridiculous excuse to me for a bank of this size. She called security, she finally called her manager and agreed to give me $20 worth of quarters and said that was all she could afford, then I left because that was at least a compromise. She was absolutely unprofessional. I went to a tiny bank across the street from me in 29Palms, NO PROBLEM AT ALL, giving me $40 worth of quarters. I wait until I go to Palm Springs to do my inside banking just to avoid this lady and her horrible negative energy. No way to lead or manage a team. Disrespectful.
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November 2022 by Tricia
Bank service is usually super nice..ELSEWHERE. If you want a positive bank experience, go elsewhere. I haven’t had one visit here I am fond of.
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November 2022 by Terrance Kayton
This 1 lady gave me THE WORST banking service I’ve ever received. This Mexican American lady was SOOO rude, twice when I went in there, she avoids people in line and walks around like she’s gawds gift to accounting. If you are Hispanic she’ll do cartwheels for you, any other race she acts like we don’t even exists.I live about 20-30 minutes away so I went in one day to ask for $40 worth of quarters. She said that was too much because they were in a coin shortage. (This was NOT during the pandemic, mind you) Meanwhile, I’m watching her deposit hundreds or even thousands of dollars left and right. She made me stand there and wait at (not exaggeration) 20-30 minutes, at the register walking around me, avoiding eye contact because I wouldn’t leave, I thought that was a ridiculous excuse to me for a bank of this size. She called security, she finally called her manager and agreed to give me $20 worth of quarters and said that was all she could afford, then I left because that was at least a compromise. She was absolutely unprofessional. I went to a tiny bank across the street from me in 29Palms, NO PROBLEM AT ALL, giving me $40 worth of quarters. I wait until I go to Palm Springs to do my inside banking just to avoid this lady and her horrible negative energy. No way to lead or manage a team. Disrespectful.
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October 2022 by Jim D.
Room full of people but there was no banker working. Good bank huh?????Forgot to mention it took me 2 hours to get there
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October 2022 by Robert B.
Save Yourself the agony and trouble of dealing with a bad bank. This branch is got to be the flag ship of poor quality. Check out one of the other local banks.
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September 2022 by Miss Paula Castillo
This is the Worst Wells Fargo Branch. The Manger Wendy is very rude and unprofessional. Racist and awful customer service. I hope she loses her Job.
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March 2022 by Nathan L.
I wish I could give this place zero stars. It's rarely open and when it is they aren't open for the times posted and customer service is terrible. All the banks in town suck
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March 2022 by Nikone Sayaketh
I hope they will do better customer services.