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December 2025 by Guillermo Ortiz
If you value your sanity, your wallet, or basic human decency, avoid this store like a biohazard. Salesperson Eliana S. posted unauthorized charges to my credit card — flat-out fraud. When I came back with the invoice in hand and asked for a simple refund, she refused, doubled down on the nonsense, and then — unbelievably — called the police on me for asking to reverse an illegal charge.
The officers showed up, took one look at the situation, didn’t even bother asking for my ID, and apologized on behalf of the universe for the salesperson’s behavior. They were clearly embarrassed that they were even called.
I walked out, called Verizon corporate, and guess what? They apologized too — because Russell Cellular is a third-party clown show — and immediately issued a full refund and compensation. That’s how clear-cut this mess was.
But the damage was done. The experience was so astonishingly unprofessional that I’m done with Verizon entirely. I’ve moved to AT&T purely to avoid ever dealing with scammers like Eliana S. or another Russell Cellular store again.
If this is how they treat customers, run. Don’t walk. Run.
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November 2025 by Keith Rogers
Treated me great
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October 2025 by Celina Sanchez
Trinity was awesome, she answered all my questions and took care of everything in a timely manner,, very happy with my new IPhone
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September 2025 by Jack Donner
We have a hand held old fashioned phone and went here to get a battery. they had none in stock and could OT help us at all. Doesn’t say much for your service policies! Jack Donner
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September 2025 by Ange Bonemeyer
Helpful and very polite salesperson.
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July 2025 by Peter T
As I'm getting older, things take a bit longer to do things. Ellie was as patient as could be as I fumbled to find things on my phone. She was quite efficient and and knowledgeable. My experience there was very good, and I do recommend them.
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July 2025 by Holly Smith
Super helpful! Overall great experience getting a new phone.
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June 2025 by Vicki Metzger
Wonderful service! She was very personable and helpful...gave me all the time I needed.
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June 2025 by Elizabeth Naccarato
She was knowledgeable, friendly and helped me geta new phone with ease.
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May 2025 by Randy
Nice staff and very attentive.
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May 2025 by Thomas Burrows
I've been buying my phones here for the last 20 years. Recently my Samsung had an update. There were a couple questions I had about the update. When I ask the person behind the counter about my concerns she said that there was nothing Russell could do, that I needed to contact Samsung. No attempt to look at the settings and see if they could be modified. Finally, out of frustration, I ask if she had a customer service # for Samsung, after all, Russell does sell Samsung products. I was informed that I would have to look that up myself. Quite cheeky. No worries, WalMart is just across the street.
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May 2025 by Lisa Daugherty
Refused to help me with my phone issue. I will not be doing business here at any time in the future.
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April 2025 by Elijah Baca
Wonderful experience with a great customer rep. Making the process simple and fun! (:
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April 2025 by Asric Brown
Good experience, the rep was nice and helped me with everything I needed help with
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April 2025 by Jacki Kennedy
Staff very friendly and helpful.
