Hidden Lakes Ace Hardware is a friendly, community-focused store that offers personal service, quality products, and a convenient shopping experience. Customers consistently praise the helpful attitude of the staff, noting that employees like Mikeala, Kat, and Mike go above and beyond to assist with their needs. Whether helping customers find washing machine hoses or solving specific product problems, the staff is attentive, knowledgeable, and caring. The store provides a welcoming environment that is not overwhelming, unlike larger retailers, making it easy for customers to find what they need. While the store offers great service and good products, some customers have mentioned occasional delays in screen repair or replacement due to limited qualified staff. Overall, visitors appreciate the top-notch customer service they receive every time, which keeps them returning for most home project needs. Hidden Lakes Ace Hardware prides itself on being the helpful place in the neighborhood, committed to helping neighbors and making each visit a positive experience.
Jeff cut a piece of plexiglass to perfection. It fit in the window perfectly. He also took the time to be sure I got the proper caulking and adhesive. Thank you, Jeff.
October 2024
Mikey was so helpful with showing me the items I could use to help me repair a window. Amazing customer service
September 2024
Great customer service! When I had asked Mikeala where to find washing machine hoses, she had helped me with smile and showed me what I needed immediately.
