“I went into Ace needing a pair of XL gloves which were out, but the store owner was kind enough to let me have a few of his own from his own box, he went out of his way to help me with a small gesture, but it was a big help & the associates came make sure I was assisted with what I was looking for, they were all super helpful and It was very pleasant experience! Thank you!”
“I really love the selection of merchandise here it is basically a smaller Home Depot but has a wonderful variety of tools. The store is a pretty big store but not as big as home depot which is awesome 😎 I really love it here so many items to discover:3”
“Excellent paint sprayer repair! I have a Graco Ultimate MX II 695, a very expe$ive, professional paint sprayer, that had stopped working properly. I was very, VERY pleased with Northside Paint's repair service. They did the repair quickly and correctly, and the cost was very reasonable. I strongly recommend Northside for your paint sprayer repair needs.”
“Shout out to Frank! I personally love the firearms department here and I'll just give an example of the exceptional service I just received today out of many others. So, mother wants to get comfortable being able to protect herself and has some specific needs to be filled or learned with handguns. We went to the range earlier this week and quickly she found out she hated the handgun that she got years ago and never used. I said well I know the spot to go to really get some high-class, personal and knowledgeable people to help us out and that's westminster murdoch's! My mom isn't exactly the easiest customer to deal with for the problems we need solved and in comes frank when we walk up to the counter. He probably spent a good 30 minutes giving multiple choices and teaching my mother some tricks as well as what she should look for that may also be a concern. He knew his stuff, growing up with 2A I've got a decent amount of knowledge but frank knew EVERYTHING a woman needed to go through to make sure she's got the right choices to choose from handguns that possibly could save her life one day. This is the type of person that you know loves their job. He went above and beyond and really took time with her that I saw as priceless. She left with such a good comfortable feeling about a pretty heavy and overwhelming purchase. My mom and I are going to go to the range He recommended as he also knew most of the options were there to rent so she can hands on test them out. Without a doubt we will be back to buy her final decision and hopefully we get paired up with him again to full circle the experience but if we dont we know we're still in good hands with any of the guys. Thank you Frank!”
“Customer service is a 5 star! I am greeted and helped every time I go in! I wish I could remember the lady who helped me change my car key battery, she was very helpful!”
“I had a wonderful experience with Arthur and his team. He was recommended by a friend of my mother's and you should see the job they did on hardwood with her house. Mine looks awesome now and they did the whole area where there used to be carpet. He and his mates run like well-oiled machine. They were there before I was and did a professional, clean and most of all, great looking job. Good peeps and I will recommend for sure. Oh, and they did it for about $1500 less than everybody else I asked.”
“Customer service, found it. Lowe's flooring has the finest customer service. I met a person called Yammy: friendly, knowledgeable on flooring and doesn't care how many questions or how many times you appear in the flooring department. She always has the answer and is polite and friendly. If Yammy isn't there, Ryan is. Ryan is always polite, friendly and doesn't care how many times you show up. He is always happy to see the customer. If you can't find them, Joe will be there to help in any way. He has always been helpful and a kind smile. He helped me carry out to my car flooring pieces that are taller then me. The flooring staff is helpful, knowledgeable, pleasant, smiling and ready to help. Lowe's has your flooring answers and always helpful. The return desk is always polite and helpful. I had to return some things and they happily gave me back my money. No problems.”
“Service at this store is exceptional. We went to buy a dishwasher and Jordan was incredibly helpful. Mackenzie also helped us. Both associates were kind, thoughtful, and helpful. This Lowes is not my usual or closest to my house but we will definitely be back because of their service.”
“Monday 9:45pm 08-10-26 Andrew the manager was legit! Handled business like a true boss. I was extremely satisfied with my experience needing to return an item. The smaller Hispanic lady at the customer service was absolutely delightful. Thank you team!”
“I didn’t get a receipt for the survey unfortunately but James was very kind and knowledgeable about the products and gave me good advice on how to use them on my projects! Thanks James!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.