Hidden Lakes Ace Hardware is a friendly, community-focused store that offers personal service, quality products, and a convenient shopping experience. Customers consistently praise the helpful attitude of the staff, noting that employees like Mikeala, Kat, and Mike go above and beyond to assist with their needs. Whether helping customers find washing machine hoses or solving specific product problems, the staff is attentive, knowledgeable, and caring. The store provides a welcoming environment that is not overwhelming, unlike larger retailers, making it easy for customers to find what they need. While the store offers great service and good products, some customers have mentioned occasional delays in screen repair or replacement due to limited qualified staff. Overall, visitors appreciate the top-notch customer service they receive every time, which keeps them returning for most home project needs. Hidden Lakes Ace Hardware prides itself on being the helpful place in the neighborhood, committed to helping neighbors and making each visit a positive experience.
Customer service is a 5 star! I am greeted and helped every time I go in! I wish I could remember the lady who helped me change my car key battery, she was very helpful!
September 2026
If you value good ol customer service, come here. It still feels like good ol america where customer service and satisfaction come first. They will help you at Ace.
August 2026
I had been looking for lighter fluid for 30 minutes and this was the place that had it and I called and checked 20 different places and they were the only one that had it
