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February 2025 by Elle
Was looked up & down before being helped. Told the blonde b teller that I needed to replace my debit card. She said ok what do you want to do about that with a snark, 0 smile. Continued to be treated like trash. I said replace it? She said we'll, our debit card machine isn't working. Trash. Shocked that's customer service and can get legally paid for being so prejudice and abusive to clients for no reason.
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December 2024 by Dalie Lawrence
Terry is an amazing worker! Saved my day! Saved my account! Thank you Terry!
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November 2024 by Mariel Rodriguez Escobedo
As soon as a came in to the manager a lady made an ugly face to my sister and me she was unprofessional very rude didn't make sense when speaking seems very lazy and doesn't wanna do her job. I hope she gets fired we don't need rude people in important services like a bank can't believe she is the "manager.
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October 2024 by Jonathan Deleon
Terrible customer service have no knowledge of how to work their system
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March 2024 by Alex D L
This would be more useful as Spirit Halloween store.
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February 2024 by Debbie B.
If I could give a lower score I would. I just went through the drive through to do my banking. Naturally I had to give my drivers license along with my debit card. My debit card, receipt and envelope for my banking was in the tray. I noticed right away my license was not in the tray, so I took the time to check thinking it would be in the money envelope, no such luck. I flagged some down at the window and they took a brief look around and said "we don't have it.". My license went in the bank and didn't come back out after my transaction. I do not understand how they could NOT have it. I will be closing our accounts very quickly. Debbie Barnhill
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January 2024 by Cindy W.
Katie at the Arvada West location and Melissa at the Highlands Ranch location (both Colorado) were both awesome helping me with getting power of attorney for my parents account. They were friendly and professional as we worked through numerous complications.
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January 2024 by Michelle M.
Out of all the financial institutions I've had accounts with... This one most certainly ranks worst for customer service so I closed both my accounts. The staff is rude and unprofessional and the heavy set Manager who's name I believe is Bernadette seemed to careless when I brought it to her attention but then again, that's no surprise as her staff is a reflection of herself. I continued my account just long enough to get the $400 promotion deposited into my account, then I withdrew everything and I was gone!
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December 2023 by Dawn Scena
Teller ran bank, no knowledge behind smile. Not comfortable, will be moving accounts.
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November 2023 by Nad Onras
Poor customer service..
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May 2023 by Niles Ludwig
This branch accurately represents Arvada: Completely inconvenient and always striving for further incompetence.
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October 2022 by J B
This is the worst location out of all of them. Employees are short, and rude on the phone, their lobby is closed, why? At any rate, I cleaned out my account and am happily with a credit union.
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September 2022 by Rossi Robles
Won't accommodate my amount will be switching banks rude customer service over 10 yrs. Banking
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February 2022 by David Mrkvicka
Jenna at the drive up, is very friendly and took the time to remember me by my first name. I only go once a week or so. But I appreciate it, and look forward to speaking with and conducting my business with her every time. A true professional , with a great attitude and personality!!!
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February 2022 by Alexandria Ludwig
We've just switched banks and Katie Salazar made the process easy and pleasant. She took the time to educate us on the different products and set up our accounts. We're looking forward to banking with Bank of the West. Please give her kudos and a raise. Businesses have forgotten how to treat customers. Ty Katie ❤️
