On Tap Credit Union is a member-owned financial institution that prides itself on providing exceptional customer service and fostering connections within the community. Many customers appreciate the friendly and helpful staff, noting smooth loan processes, whether for car loans or refinancing. The atmosphere is described as welcoming, with a clean and organized interior that enhances the banking experience. While most reviews highlight positive experiences, there have been instances of communication issues, particularly regarding business loans, causing some frustration among members. However, staff members have demonstrated a commitment to resolving these concerns, with specific employees being recognized for their dedication and professionalism. Overall, On Tap Credit Union is celebrated for its local feel and personalized service, making it a preferred choice for those looking for a more tailored banking experience in Colorado. The credit union’s commitment to helping members achieve their financial dreams while maintaining a connection to the community is evident in their approach to banking.
Always very professional and friendly. Answers all my questions and is extremely helpful.
October 2023
I have been doing my car loan with them for two years never had an issue. Great customer service at old Arvada. Front staff is very helpful and very friendly.
May 2023
Aryana worked so hard for me to get a refinanced 12 year fast track loan closed! It was a special case and appreciated all her hard work. Kyle help me close my loan and open some new accounts which will help me grow my money. Everyone is friendly and interior is clean and organized.
