Chase Bank offers a good customer service experience, with friendly and efficient staff ready to assist, even with language barriers. Most visits are quick, as the location is not too busy, allowing for easy access. However, some complaints mention that the ATMs are often not working, which can be frustrating. A recent visit to the Havana branch received praise for helpful and informative service when opening an account. Overall, customers appreciate the service and accessibility at this bank.
The staff here are not good and they can't provide good service. I was a little late for half an hour. I had 90 minutes to wait for me.
December 2025
Kyle was extremely helpful. He answered all of our questions and even went above and beyond. We will be coming to him for any other questions we may have.
December 2025
My wife and I are loyal chase customers and have been for years and I find it extremely rude that the branch manager Named Liz Griffin would not let my wife use the restroom while we waited in line at the Havana St Colorado branch. THIS NEEDS TO BE ADDRESSED THANK YOU.
