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October 2025 by Emily Maughan
I will second that the customer service at this location is awful. The first time I went in, the woman was very short with me and I wasn’t helped. The second time, I spent 30 minutes working with an employee who couldn’t spell my name right, despite it being on my ID right in front of him. After multiple corrections, I thought we had worked it out. Then, when my card came in the mail, my name on the card was still spelled incorrectly. Won’t be going back to this location :(
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October 2025 by Larry Loman
Time to change banks after PNC acquisition. Since the acquisition I had a transfer from another bank delayed which resulted in a $30 NSF charge while the PNC bank had my money. I liked the fact that FirstBank was locally owned. Now it's just another big bank from Pennsylvania, of all places.
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September 2025 by Matty B
Terrible customer service. I had the little Asian lady in the corner. I waited in line a super long time she was not helpful. Did not try to make things go smoothly. Everyone else was waiting in line when they have like 12 people working. It's ridiculous I will never come to this one again. I'm honestly probably going to change banks so many better options that don't charge twelve dollars a month . I have terrible experience at first bank..do better and maybe not have twelve people standing around doing nothing
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August 2025 by Meghan Lazor
You get better customer service at a fast foot restaurant! Sheila takes days to respond and just say I’m busy. Has zero answers on why my check was flagged or how to make sure it doesn’t happen again. She just looked miserable to be at work and did absolutely nothing to accommodate besides say “I don’t know” to everything I asked with complete apathy. If I wasn’t told so, I never would have guessed she is supposed to be a manager.
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June 2025 by Destrie Tafoya
Ravi the teller worked with was so kind and pleasant. She helped with all my business deposits and was patient and helpful.I had a lot of difficult deposits and she walked me through and treated me like a human. She is wonderful and 1rst Bank manger should give her the recognition she deserves!!!!!!
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June 2025 by Luisa Padilla
Disappointed with recent service.
After being a loyal customer of FirstBank for several years, I was surprised to see a $12 monthly maintenance fee suddenly charged to my account without any prior notice. This unexpected change felt unfair and unprofessional.
If you currently have an account with this bank, I highly recommend reviewing their updated requirements to make sure you’re not losing money to unnecessary fees.
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May 2025 by Jesus e Dominguez
Ruby it was really helpful to help me out on my transaction she it's the best
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February 2025 by Mateo
Drinking canned Alcohol while handling peoples accounts and savings is disgusting and irresponsible. The final straw after countless ATM Issues. Im switching banks.
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February 2025 by Andrew Martin
Never once have I had to fill out a deposit slip but the the dude working the window today had an attitude and made me. You get paid to deposit money, so fill out the slip like everyone else does.
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January 2025 by Lamont Bryant
Had a great experience today opening a new checking and savings account with Michelle. She was knowledgeable, fast and efficient! Got the job done with a smile and helped me out more than she had 2 along the way! Great bank! Great staff! I highly recommend them!
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December 2024 by Elizabeth Villegas
Stephanie was very helpful. I came in with a grudge and left satisfied and smiling. Great customer service skills!
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December 2024 by Armando Mexia
They don't have people on the Windows only two workers for 40 costumers never come back
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October 2024 by Zac Meza
Never staffed enough… work first bank in Colorado
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October 2024 by Yeshi Belay
Disappointing service. There are 20 people in line. Standing for 40 minutes. Only two trailers are working. I hate coming to this bank.
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October 2024 by Yeshimebet Getachew
Disappointing service. There are 20 people in line. Standing for 40 minutes. Only two trailers are working. I hate coming to this bank.
