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October 2023 by LaTanya
The job isn't done until it's done and you're satisfied! This is the unspoken motto and action-oriented disposition of the guys over at JM Auto Service and Collision. The guys, Jordan, Fred, and Dave worked diligently to repair my 2011 Honda Pilot and bring it back to top notch working condition after my accident with a commercial vehicle. They wouldn't give up until problems where solved and I felt safe driving it. I know my car is old, but it's mine, bought and paid for. I love my Pilot and my desire was to keep it as long as I could and JM Auto supported me 100% in this endeavor!! Thank you guys. You are greatly appreciated and I am forever grateful!!With the upmost humility! Thank you again,LaTanyaServices: Exhaust
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October 2023 by BIG JEFE
You know when a person is doing good business cause you and the business you are engaged with, will be on the same page or have the facts of what was actually done. I went to JM because I had an insurance claim and estimate already but the shop before hand decided that because some parts were obsolete they wouldn't care to do the job. JM was fortunate enough to use my customer provided parts that I sought for with the insurance check while some parts they didn't need to replace only repaired or the originals were not damaged. Also that some parts on the estimate are not available so do you charge for parts that never came in or actually never used for the repair? Which is a significant amount of the estimate, is it my fault for not being thorough in my review of the parts needed to actually repair the vehicle and math of that, also considering they are charging me for those parts. I have paid $3,700 in cash or credit which we ended on being okay with but now it may seem I'm overpaying or the insurance was based off the rarity of the vehicle or parts that again never came in, obsolete, or were repaired. My deductible is a $1,000 and believe me when I say I am not getting away with not paying that. So they ended up keeping $5,700 of my cash or credit an extra $1,000 of mine that was no part of the claim deductible. Also somehow managed to supplement more parts after I received my vehicle back from their storage lot. State farm seemed to not care to help me and it was very difficult to understand how they got away with it. They robbed me and committed insurance fraud and I believe they believe it was legit. One day you will find your case. Also their $80 wheel alignment was the exact same from when (I) put the car onto Emily Griffith Technical Colleges Alignment machine.Service: Steering & suspension repair
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September 2023 by Scotty
Didn't use repair shop, but did use Johns tow service. Dispatcher Rene was very friendly. Tow driver David arrived in a timely manner. Asked me a few questions and then loaded me up. Used other tow companies, but these 2 people made this experience great. If I ever need a tow again (hopefully not...lol), hopefully, they'll be the ones I deal with.
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August 2023 by Stephanie McAvoy
Called to have them fix my bulb that blew, I talked with Tim who was SOOO accommodating and got me in same day! I brought him the bulb and he fixed it in 10 minutes! So impressed with the customer service and quality, and will be making JM my mechanic in town!
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August 2023 by Priscila Suazo
Came by to see if they can help with my headlights since they burned out and Jim went out of his way and beyond. He hooked it up installing both of my burnt head and fog light. Let me just let you know I have a Jeep Cherokee and it's digging in to get these lights fixed. He was very friendly and very helpful. Have some hail damage to body and window and I will definitely be back here. Very very satisfied
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August 2023 by Mikaela Inman
I had my car towed here after calling ahead and being assured it could be looked at right away.After it being dropped off, I didn't hear from them. I followed up to find it had been dropped off and signed for, but when I asked if received they said no.A week went by before they found my vehicle.One month passed before they looked at it, and 1.5 months went by before they told me it was unrepairable.I gave them two stars for the Service team, who was apologetic, and kind about the delays.
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August 2023 by Ashley Barlow
Great family owed honest business! I’ve taken my car here twice now for body shop repairs and Jordan has always been honest, communicative and great!
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June 2023 by Selena Martinez
Today I picked up my car from JM, I’m so excited! I loved the finished job and my experience with them was great ? Jordan helped me out with great attitude throughout the whole process even though we had some issues with insurance he was able to help me out with that as well. He communicated everything with me and how things were going to be done since the beginning. Will definitely be having them as my go to shop!
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May 2023 by Lindsie Corl (Lalalinds)
They were absolutely amazing in helping me get my car back on the road after an accident! They communicated updates super consistently, never got annoyed when I called on my own for information, and churned out some pretty big repairs as quickly as they could. They were also so so nice when I finally went in to pick up the car, not only is their customer service great but they were honestly sincerely personable! Plus - there was a friendly cat in the office to greet me very sweetly (a huge bonus in my mind).My car legitimately looked great when I picked it up! I was missing one of the hanging hooks I had purchased for my back seat when I got the car back, but that's literally the only thing I could even think to complain about and doesn't at all effect my rating.Definitely consider using JM Auto Service and Collision - I don't think I want to go anywhere else in the future!Services: Tires
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May 2023 by Robin Boa
I cannot thank Jordan enough for all of his advice . He was instrumental and dealing with the insurance company and getting my claim resolved.Service: Body & Trim
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April 2023 by mckenna bagan
I had an amazing experience at JM Auto. After my car got hit while I was at work, the left corner of the car was extremely scratched. The car now looks identical to how it looked before it was hit. Jordan and Tim were extremely kind and helpful. I couldn’t have asked for a better experience, and I love the way my car looks!
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April 2023 by Sr Cr
Our son is in the Air Force and had flown back to Denver after a short trip. He found his battery dead and unable to be jumped. It's an awful feeling being stranded so far from home and family. I called numerous shops until I finally was led to this business. They couldn't guarantee they could help but they said they would try! The owner went above and beyond to ensure my son had his vehicle working so that he could get back to base. We are so very thankful! Thank you for going out of your way for our son!Service: Auto engine diagnostic
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February 2023 by Daniel Harrison
Outstanding workmanship and staff, they are sincere when helping you. Repairs done ahead schedule and was tutored through the entire process. Returned my vehicle spotless and clean. Can't say enough how easy this was and my "baby" came out perfect! ?Services: Body & Trim
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February 2023 by Teresa White
Not a fan of leaving bad reviews. Especially since I wanted to give them the benefit of the doubt. Took my car to be repaired after a theft. It took 2 months to get my car back. I never got ANY courtesy calls to let me know what was happening. It took 3 days to get the authorization by email to allow the start of the repair. When I got my car back the 1st time the radio wouldn't shut off. I left it there came back the 2nd time ,paid more money (now im double the original estimate).and they only keyed 1 door. I now don't have a key to my passenger door or trunk. Called last Tuesday and when i let them know the problem he said let me call back and im still waiting. I will never ever go here again. Oh and now the lights on my dash board won't shut off and no matter which way i turn my steering wheel, it will not lock after the car shuts off. I can turn my tires 180° in either direction with the car off.. ..save yaself the hassle and go somewhere else...edit.Just really used my wipers for the 1st time and I have to hold the switch to keep them on. I'm so disappointed in the work I received. Please go somewhere else. And they only have 1 speed. I hate I took my car here
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December 2022 by Darline Leroux
Jordan was wonderful from the moment I walked in the door with my concerns to the moment I left with my vehicle's body damage fixed. His customer service is unmatched! Will definitely continue to be a repeat customer.Service: Body & Trim
