KeyBank is described as the best and friendliest branch, with the best customer service. Customers report being greeted right away with smiles. The staff is noted for being very helpful, caring, and having unique personalities. Specific employees are highlighted for being wonderful, delightful, and making a difference, with one manager mentioned as always having a smile and clearly loving the job. The atmosphere is one where everybody knows the customer's name, creating a fantastic and grateful experience. The branch receives praise for overall amazing and helpful service from a team that cares about everyone who walks through the door.
I love this location it’s so close to everything! This last week Sandy has been helping me with my accounts sorted. She was also very personable and extremely willing to make sure I felt secure in all that I had going on for the day! She was amazing and would definitely recommend this location. Thank you Sandy 🤍
August 2023
I have been waiting 7 days for a replacement card because the bank refused to decline a fraud payment. I am behind on bills now because of the slow service.
