KeyBank is described as the best and friendliest branch, with the best customer service. Customers report being greeted right away with smiles. The staff is noted for being very helpful, caring, and having unique personalities. Specific employees are highlighted for being wonderful, delightful, and making a difference, with one manager mentioned as always having a smile and clearly loving the job. The atmosphere is one where everybody knows the customer's name, creating a fantastic and grateful experience. The branch receives praise for overall amazing and helpful service from a team that cares about everyone who walks through the door.
I have been waiting 7 days for a replacement card because the bank refused to decline a fraud payment. I am behind on bills now because of the slow service.
June 2023
I've been to the ATM 3 times it hasn't worked
October 2022
Kendal! You are absolutely wonderful. Thank you for all your help.KeyBank you have an amazing employee here that makes a difference.
