Mike Gibbs - State Farm Insurance Agent is dedicated to helping customers understand how to properly insure their belongings without compromising coverage. The agency provides a variety of insurance options, including car, homeowners, condo, renters, life insurance, and policies for farmers and ranchers. Serving multiple areas such as Aurora, Denver, Arapahoe, and Douglas County, they pride themselves on their remarkable customer service and efficiency. Many customers have praised the agency for its knowledgeable staff, particularly highlighting the expertise and thoroughness of team members like Yesenia and Cheryl. They are recognized for their ability to simplify complex processes and provide clear explanations, ensuring clients feel informed and confident in their insurance decisions. Customers appreciate the dedicated support and professionalism exhibited throughout their interactions. However, there have been concerns regarding customer service experiences, particularly related to claims handling and communication. One customer reported a negative experience involving the cancellation of their homeowners insurance following a claim, which led them to seek services elsewhere. Overall, while many clients recommend Mike Gibbs and his team for their reliability and commitment to customer care, potential clients may want to consider various experiences shared by existing customers.
It is with deep admiration and gratitude that I give Yesenia a 5 star review. In every interaction she exemplified professional courtesy. Listened and answered all my questions without rushing. Aside from the competitive rates, it was Yesenia's extraordinary customer service that pushed me to move forward with State Farm.
May 2025
I had a complicated situation and Cheryl was consistently knowledgeable, helpful, and kind. She listened and was able to answer my questions and take prompt action to handle each issue. Highly professional!
October 2023
Had an awesome experience with Cheryl. She was pleasant, patient and very easy to work with. She processed our paperwork quickly and efficiently. Enjoyed speaking with her.
