-
January 2024 by Grant Neville
These guys lied about a product return saying "Only corporate NAPA stores can return items over $30". I drove to the Parker NAPA, which is not corporately owned and they returned the items in a few minutes.
-
December 2023 by Greg Heil
Very helpful. Had what I needed.
-
December 2023 by Daniel Fauser
Great staff
-
October 2023 by Dan M.
Needed to replace alternator. New alternator was defective. Swap w/o hassle. Great service.
-
September 2023 by Diana Hudson
Gave me some good advice about changing my oil and how often I need to do it since I’m driving a 1995 Mazda 626 with 126,000 miles on here. Had the perfect filter i needed for the job as well.
-
July 2023 by Edward Husher
walk in and received no acknowledgment or anything. guess you need to part of the group. do not go here if you are not one of their buddies.
-
May 2023 by Dario Leanos
Worst customer service ever! Jerry oleson is terrible with helping the customers. Will never come back to this store. His condescending attitude will make all customers walk away. When you walk into an auto parts store don't expect everyone to know everything about a car. You are supposed to help find the parts and not make people feel less for not knowing the type of vehicle part we need.
-
May 2023 by Anthony L.
Worst customer service ever! Jerry oleson is terrible with helping the customers. Will never come back to this store. His condescending attitude will make all customers walk away. When you walk into an auto parts store don't expect everyone to know everything about a car. You are supposed to help find the parts and not make people feel less for not knowing the type of vehicle part we need.
-
March 2023 by MIKE DAVIS
Normally, I'd say this store does ok, but recently it's been a disappointment. The store itself is small but it seems they struggle to keep full shelves and tool selections. The other day (Sat), I tried calling 3 times without them answering. I figured something was wrong, so I went by to see if they had what I needed anyway. While I was there though, I observed that multiple employee's at the front desk had no reaction to the phone ringing. Frustrating to say, they didn't have the clamp I needed and it was going to have to come from the warehouse. This was something I needed the same day, and I was surprised they didn't have it in stock.
-
March 2023 by D M
The guy behind the counter was unnecessarily rude and unhelpful. When he asked me what I was looking for, I told him I wanted a power adapter for my trailer. He said he wasn’t sure but when I started walking over to the area he knew exactly what I meant.
-
March 2023 by Ted Nuge
Absolute worst customer service ever. Been here two times and never again
-
February 2023 by A1customer
The men and women at this store are really knowledgeable, but most of all the customer service experience that you get in here is amazing.
-
February 2023 by Jason Gentry
The shaved head guy was great. He's the best by far!!! Also the lady behind the counter was very helpful and cheerful. Thanks for being the best Havana parts store.
-
January 2023 by Steve Ziegler
Talked to the manager and he was so helpful and resourceful that it made me realize this NAPA is the only place to buy parts. Thank you Mike for your professionalism and warmth. You are a true professional.
-
December 2022 by Eugene Popop
Employee with shaved head made some very disrespectful comments for no good reason and acted very hostile, I was really concerned for my safety at that store
