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October 2023 by Cindy D.
Five stars for Clark at Home Depot!I was extremely impressed with the service I received at Home Depot today. I needed to buy blinds last minute, and Clark, a friendly and helpful employee, went out of his way to assist me. He helped me choose the right blinds for my needs, and even cut them to size for me. I'm so grateful for his help, and I highly recommend Home Depot to anyone looking for excellent customer service.
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September 2023 by Edward C.
I am a big Home Depot fan. I like the staff and usually have a good experience. However, I will never buy windows from them again. I had nothing but problems from the beginning to end. The measure on two windows was wrong. One of which they forced into the frame. It bowed and wouldn't lock. They replaced it but only after many problems. I have several rental properties and have put new windows in most of them with no problems These properties received windows from other companies. There was never any customer service with Home Depot throughout my project. My project went on for almost a year. I also had a warranty issue that went on for months. The people within this division will tell you anything they think you want to hear. I was lied to about most issues involved with my project. A date and start time is not something important to these people. We had a total of four no call no show appointments. Window management doesn't care. Upper management didn't even bother to show up as stated to see the problems first hand. The window itself is very disappointing in quality and looks. I was always told what a good and popular window this is. Go into a Home Depot store and look at especially the handle to raise and lower the window. The ends look like they are broken. If I could get my money back I would buy a better quality window from someone else that cares about me as a customer. Someone looking for new windows in my opion should look somewhere else. BUYER BEWARE.
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August 2023 by Dave S.
I had 4 windows installed by Home Depot. One arrived at my house with the installer cracked. It took 5 phone calls to get to the right person who said oh yeah I saw it was broken when it arrived but did nothing about it. Now I have to wait 6 weeks for a new one. Next the installer caulked all the drain holes shut so when it rains they would leak inside the house. Don't trust Home Depot installers, they used to be good but not any more!
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July 2023 by Shawn C.
I was put on hold for over 30 minutes. Just needed to ask about product availability. No problem. Lowe's answered right away even though they were super busy.
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June 2023 by Jasari Dixon
Sales associate was highly un knowledgeable and refused to rent out a tool that was fully functional that I desperately needed. I asked ahead of time if they had the tool I needed and was refused rental after driving 30 minutes to pick it up. I wish I could leave 0 stars. Please maintenance your equipment and hire or train more knowledgeable tool rental associates.
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May 2023 by Trina F.
I just want to give a big shout out to Julie, Holly and Barb. They were amazing and Gordon don't retire anytime soon the customers will really miss you. These gals know their stuff and are amazing customer service advocates. I drove well out of my way to be treated like a valued customer at this chambers store, I don't want to take away from what a wonderful experience I had tonight I just want to fill you in on what forced me to drive 20 minutes out of my way to a different Home Depot. At approximately 830 at night I drove up to the Gun club Home Depot in search of a Ryobi battery for my Weedwhacker. To my surprise there was a wonderful deal going on where you could get two batteries for $99 and get a second item free well there were not many choices .The light I grabbed, for some reason was not ringing out at the register as part of this promotion. We called for help and the gentleman argued with me that it wasn't part of the deal? I showed him on the sign where it said right on the sign by one of these items ( the batteries ) and get, a light a fan and many other pictures of options to choose from ( although several of the free items were out of stock! I became so annoyed that this gentleman who just wanted to argue with me I left without the batteries ! I called the manager and gave him the details to which he said all I can do is apologize! I said no teach your staff the details of the promotion and how to treat customers with respect!! I shop the Gun club Home Depot frequently during daytime hours, and the staff is amazing and on target but this evening crew acted as if this was a social event, no one wanted to work, they seemed bothered that they actually had to earn a paycheck and no one seemed to care about making this customer happy!! I may be traveling to the Chambers store if I need something during the evening !!A very good customer!! Ps I didn't even leave the parking lot I'm writing this from my car in the rain!!
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May 2023 by Cynthia Bailey
Very friendly, this is our favorite choice for renting tools.
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April 2023 by Robert Cummings
Tool rental today went off without a hitch. David provided great customer service. He was very knowledgeable and briefed me on the proper operation, took it out to my vehicle and went out and retrieved it when I was finished with it. Just a very good overall experience renting from this location.
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March 2023 by Brenda S.
The customer service strategy at Home Depot appears to be to waste your time until you are so worn down that you give up. My complaint is about flooring damaged during delivery by the forklift. I called and talked to people at the store many times and have wasted hours and hours. 11/19/2022 - Order # H1526-430984 placed at Glendale Store #1526 for $4,166.96. This includes 80 boxes of Winding Brook Luxury Vinyl Plank Flooring plus $89 for delivery. When I looked online this was the closest store to my house that had 80 boxes of inventory. 11/21/22 Flooring delivered by forklift from Pioneer Hills Store #1523. This is the Home Depot location closest to my house. 11/22/22 My contractor started using boxes of flooring and discovered the damage. I immediately called Pioneer Hills store, who damaged the product upon delivery, and spoke with Jacob, the Assistant Store Manager to report damage from the Forklift to the boxes. 6 boxes were damaged on the ends by the forklift so I could not use them. We agreed this was 7.5% or $312.52. Jacob told me he would issue a credit which I should see in 3-5 days. I kept checking for this credit but never got it. I called the store several more times, and was told to wait a fewmore days.11/30/22 Called Store, spoke to Heather, supervisor at Service desk. She told me she saw the credit in their system, but would have to speak with Jacob why did not go through.12/8/22 After multiple phone calls to the store attempting to resolve, I visited the store and waited 1 hour to speak with Jacob. But I never got to because I was told he was "at lunch".Finally gave up on trying to resolve myself and filed a dispute with Chase, the credit card charged. After waiting months I just got back a copy of my receipt of the order placed with no resolution.02/14/23 I called and spoke with Kenny, Customer Order Specialist at Pioneer Hills store. I followed up with an email explaining. To his credit Kenny did try to help me and at least followed up with me. But he told me since the original order was with the Glendale store, it was their problem. I ordered from the Glendale store because it was the closest store with 80 boxes. I do not know why Pioneer Hills delivered 80 boxes, this was internal to Home Depot. Kenny got back to me that the Glendale store issued $330.12 in cash on 12/13/22. This was NOT for the product damaged at delivery. My contractor finished the job and had 7 unopened good boxes which he returned to the Glendale store. The cash refunded was a discounted rate for 7 boxes. I never received the $312.52 for the 6 boxes damaged. I have pictures to show the damaged boxes and product. Once the end of the plank flooring was damaged by the forklift, so the whole piece cannot be used.
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February 2023 by Christine G.
Would have rated higher but customer service need improvement. Line with 1 register. I asked for assistance from 2 employees that were chatting and they just sent me to check by myself. This is not how you need to service your customers. But I must mention that the lady on the register wad super nice and friendly.
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August 2022 by R T.
That's for the staff of this particular store they've been extremely helpful but the Home Depot online is a joke we received the cabinet in our large order and it was damaged and now we've had to wait a month for the backorder Home Depot alcohol has lost my business if it's not in stock in the store I'll turn around and go somewhere else I've been without a kitchen for three months
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July 2022 by Keegan Q.
I worked with a support representative named Patrick for the last two days I've been trying to figure out how best to drill wheels into my couch I met with four specialists at two different Home Depot's and they weren't much help however Patrick turned my experience around and helped me find exactly what I needed and listen to my project thanks Patrick.
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May 2022 by Bee W.
Had to get a pair of nut and bolts so I went to Home Depot. I found the correct aisle after asking an associate. There were drawers full of items and I looked at the pictures to find different styles of the bolt I needed. Found what I wanted and then tried to find the nut which goes with the bolt. I couldn't figure out which size would work because the screw was in inches and the nut in mm. Found an associate who helped me but we couldn't match the two. There were size samples on the sides which I didn't see before. They were helpful. Finally decided on buying a different style of nut and bolt. The associate was helpful and friendly. The cashier was nice and rang me up without me having to know what I selected. I guess they have one price for the nuts and one price for the bolts regardless of size.
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April 2022 by Miguel W.
I rented a pressure washer from this Home Depot and had the worst experience. I came in to pick up and a HD employee (I wish I had his name but he said he served in the Air Force and had a TSgt pin on his hat) walked me to the pressure washer they had saved for me. I checked out with no issues and loaded the washer into my vehicle. Once I got home I set it up connecting my water hose to the machine and turning on the water before turning on the pressure washer. It would not turn on. The plug had a test/reset button and neither button lit up when I pressed it. I tried it on numerous outlets and it did not work. I called HD and told them the pressure washer would not power on and they told me to bring it back. It is about a 10 mile trip so 20 mile round trip. I drive back and when I entered the rental area for the second time the same employee that helped me before says that he gave me the wrong pressure washer and directed me to another one that he claimed did work. Not once did he apologize for my inconvenience but did say he would restart my clock because I had it set up for 4 hours. I just needed it to clean an oil stain on my driveway. So now I am leaving HD for the second time with another pressure washer that should be good to go. I get home and set it up the same way. Excited that I can finally finish this task of cleaning my driveway and thats when I notice that they did not include the nozzle on the gun. When I pull the trigger it shoots out like a normal garden hose with no force. I call them again and relay what I just found with the missing nozzle and the same rental guy remembered me and had an attitude. He says all the machines are suppose to have 3 nozzles and that I can come back and pick one up or he can void out my contract and give me my money back. I load the pressure washer in my vehicle and return to the HD for the third time. At this point I am tired and just want to return the washer and get my money back. When I get there, its a different guy and he looks at me and says my name before I told him. He does something on his computer and doesn't say anything to me the whole time. Finally he throws a receipt at me across the counter and says, 'you weren't charged'. No, 'I apologize' or 'sorry for the inconvenience or poor customer service.' No accountability at all. He said nothing but 'you weren't charged'. Here I am, 3 trips to HD and once I get home it will be 60 miles total that I drove and with how expensive gas is, I spent more on gas then I did on this rental. And on top of all of this, the oil stain in my driveway is still waiting on me to pressure wash it. I don't understand how they could release rental products without making sure they work or ensuring that it has all accessories needed. I can only speak on the rental section of this Home Depot and the customer service was less than desirable. I would not recommend this place for rentals.
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March 2022 by Richard F.
My biggest complaint with these people is that they don't know how to sell you products. If you go in for paint, for example, they will grossly overestimate how much you need, so you end up with a bunch of extra unused materials that you cannot return because it is now "tinted." When I go into any business, I expect the people who work there at least know about what they are selling. I don't need you to be an expert or to come paint my place for me; but I expect a reasonable estimation based on the particulars I give you. While paint application can vary widely, it is unreasonable to recommend twice as much product as is needed. You can tell that they are hardly functional, because every time you ask for something, employees have to open up the crappy Home Depot app to find it. I don't see the purpose in asking people for help or guidance or suggestions, when they're basically just lumbering around trying to figure it out as they go. That's supposed to be my job as a DIY-er, not the people who are paid to point me in the direction of products that I need....