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February 2025 by Yekaterina Elizabeth
I am so grateful for the outstanding service provided to me by Dilon at the store. I shopped black Friday and had some service issues, Dilon was so patient to assist in getting my line connected and troubleshoot all of my issues. He is an outstanding guys and deserves all recognition and praise for the assistance and patience he provided for several hours.
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February 2025 by C Winkler
I am a disabled person and simply asked to sit down while they were checking me in. I was rudely told that without a protection plan they could not help me. They just missed out selling me a new phone.
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February 2025 by Black Bear Electric, Inc.
Verizon wouldn’t give us anything for trade in’s so we went over to T-Mobile and gave them our business We were able to trade in our older phones there!
Much better customer service @ T-Mobile as well!
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January 2025 by Paul Price
Terrible service. Waited 20 minutes before anyone greeted us. Had about 3 people standing around, then they need 2 people to work on 1 person.
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January 2025 by Taylor Berghane
Terrible service and attitude
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December 2024 by Samuel Hagos
Erick the assistant manager still sucks hope I spelled his name wrong
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December 2024 by Shelly Caramanian
My brother was in a catastrophic fire on Sept 1, 2024. Amanda & Stephanie both went out of their way to help walk me through getting my brother’s phone replaced and up and running. Truly exceptional service!! Forever grateful for their compassionate help!!!
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November 2024 by Sophia Espinoza
This store was completely unhelpful. They lost me as a loyal customer because they were unable to provide a current account statement. AT&T was only two minutes away.
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November 2024 by Akarui Yami Atlas
They have I'll get shampoo 8PM for a living room ask them.
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October 2024 by Luke Hansen
Senior team member or manager was rude and dismissive of the associate helping me and then rude and dismissive of me when I asked why the two advertised prices were different.
The big in store display said $60/ line with autopay, 70 without, the quotes kept coming back as $70/line with autopay, $80 without.
I don't know if they even know that they are advertising a price that they wont honor because the senior member at the store was so dismissive I don't think it ever clicked in her head that there's a big digital display directly contradicting her and her teams quotes
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September 2024 by Amber Martin
Austin is amazing. Very detailed explanation for a complicated process. I would highly recommend Austin for all your Verizon phone needs.
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September 2024 by Darrell Hugueley
I got some great, fast service here. A quick trip and I got what I needed.
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July 2024 by Emily Zych
This store was awesome! Austin was quick, helpful & friendly! I’ll be back :)
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June 2024 by Angela Williams
I’m going into store today praying they will help me. It fourth Verizon store. There absolutely no help for a person with a prepaid account at Verizon.
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May 2024 by Amy Cinnamon
Every time I come here the customer service is HORRENDOUS and they always manage to screw up my account resulting in many phone calls and visits.
In today’s visit, I am only here because they messed up my account and bill when we recently purchased an additional phone and the incorrectly transferred service.
The manager, Amanda is extremely rude and unfriendly. I waited over an hour to speak to someone while the manager worked on displays and hid behind a wall rather than helping the 5 customers in line. What is the point of a manager if they can’t solve complex issues and assist customers!?
Also, I heard her tell a customer they didn’t have a bathroom when I have used it here several times!!
I have been here a handful of times and always the same experience. It’s too bad corporate is so disconnected from the retail locations .
