Element Basalt - Aspen is a clean and well-maintained hotel that offers a quiet and comfortable atmosphere near shopping and dining. The staff is friendly, helpful, and dedicated to providing excellent customer service. Guests frequently highlight the attentive service, with staff members going out of their way to assist with issues like booking mistakes and room changes. The front desk team, in particular, receives praise for their kindness and extra efforts, including offering tips for navigating the area during busy seasons. The hotel features a good quality breakfast with more options than typical free options, and the common areas are comfortable. Some guests mention minor issues such as a smoke smell in rooms and a hot pool that was only warm. Overall, visitors enjoy their stays, appreciating the peaceful environment, helpful staff, and convenient location, making it a popular choice for trips to Aspen and nearby activities.
I had made a mistake in my Expedia booking - it booked for Sunday Dec 1 instead of Nov 30. Rachel at the front desk and Carlos the manager worked tirelessly until the matter was resolved. THANK YOU
October 2025
Room was clean and updated. Small kitchen area was perfect for what we needed.
August 2025
Excellent, clean, affordable. Would definitely recommend.
